Software Active Directory
Resume:
STEVEN M. BROOKS
***** ***** ******* ***.**** ***46
Tel: 216-***-**** Alt: 330-***-****
abk2oo@r.postjobfree.com
SUMMARY
** ***** ** ********** ** a highly skilled Help Desk Analyst. I possess
both solid technical knowledge and hands-on experience in RACF security
mainframe and RACF user ID technology solutions. My development skills
include RACF, Outlook, Lotus Notes, Mainframe Oracle and JCL. I am
extremely versatile and professional with solid communication skills.
TECHNICAL SKILLS
CA7/CA11 IBM System 3090 OS2
CICS/IDMS IBM System 36 PAL/CITRIX
Client 32 IBM System 38 RACF/ACF2
DEC/VAX IBM System 4331 Remedy/Trackit
DOS JCL Activie Directory
Notes 6.5 JES II TSO/ISPF
IBM 3390 Lotus Notes 5 Windows 3.1/95/98/2000
IBM 3490 Cart MS Office 2000 Windows NT/XP
IBM AS400 MVS/VSAM Zen Works
IBM ES 9000 Nwadmin
EDUCATION
o Associate Degree: Computer Science, Cuyahoga Community College,
Cleveland, Ohio
o Lewis College of Business, Advanced Cobol Programming
NEWELL RUBBERMAIND
VALLEY VIEW: MACEDONIA OHIO 44056 February 2009 Present
o Worked with 2003 Exchange server Routine maintenance.
o Ghosted and imaged various Dell Laptops /Desktop with corporate image
o Replaced rollers and installed printer kits on various HP printers
o Helped User through backing up data to network. Giving users admin
o Rights on Laptop's and installed load\Go software as needed
o Mapped network drives. Installed RAM, Hard drives as needed
o Worked with Track it v9.0 software for trouble tickets Maintained
o Tape library. Worked with Dame ware remote tool software enables
o To login to client's laptop/desktop for trouble shooting purposes.
o Installed printer drivers as needed for clients and installed
printers.
o Resetting Tivoli Passwords as needed.. reset uses accounts through
o Active Directory Asset management helped shipped out and retire old
Tag #
o Added user to BES server for BlackBerry synchronization wiped and
repaired
o Supported all BlackBerry setup and issues. Placed orders with Verizon
for new BlackBerry Curves/Storms and all other cell phones or
accessories.
o Set up executive phones for International usage
o Desktop Support of Users Windows XP, MS Outlook, Office 2003
EMCO
NASA GLEN RESEARCH CENTER: Brook Park Ohio April 2008 -Jan 2009
o Worked on ODIN project worked as a Refresh Technician.
o Ghosted and imaged various Dell & HP Laptops and Desktops
o Transferred users data over Network loaded wireless software
o Helped User through backing up data to network. Giving users admin
o Rights on Laptop's and installed load\Go software as needed
o Mapped network drives. Installed RAM, Hard drives as needed
o Admin rights, Transferring Ms Outlook Pst files for e-mail
o Worked with Remedy problem ticket software. Used Remote Desktop
o To remote into client's desk top or laptop for trouble shooting
purposes
o Installed printer drivers as needed for clients and installed
printers.
o Resetting Tivoli Passwords as needed.. reset uses accounts through
o Active Directory Asset management helped shipped out and retire old
Tag #
OPTECH
Detroit Edison Corporation: Detroit, MI September 2007 -April 2008
o Provided helpdesk support for various DTE, customers helpdesk
consisted
o of 10 members approximately over 300 calls daily into call center
o Peregrine software for trouble tickets and reset peregrine passwords
o VPN reset pin numbers and reset passwords for remote access into DTE
network
o Worked with Dame ware and Remote assistance for remote access to
client's
o Desktop or laptop for troubleshooting cleared print ques and installed
Lanier & HP
o Printers for client mapped drive as needed for clients.
o Reset password accounts in active directory and removed intruder locks
o Worked with Lotus notes thick client and DWA web and reset passwords
o Helped setup and troubleshoot same time for lotus notes text messages.
TCML COPORATION
General Motors Corporation: Warren, MI May 2006 - August 2007
o Provided desktop support and break fix support for various GM, clients
o Troubles hooted HP, workstations Model 8200, desktops and installed
XP, office
o Help with Lotus Notes 6.5 roll out throughout GM, installed knew ram
as needed
o Worked with Peregrine Trouble ticket software for calls. Installed new
hard drives
o Ghosted machines as needed and performed printer maintenance.
o Installed and synched Palm Pilot software with laptops for clients
JUDGE GROUP
Kmart Corporation; Big Beaver Troy, MI February 2006 April 2006
Helpdesk Analyst
o Provided support for Lotus Notes to Microsoft Outlook Exchange
Migration
o Reset clients e-mail passwords using EDM, worked with over 800 +
clients
o Helpdesk team consisted of 23 man team with 70% local 30% remote
clients
o Worked with Pac man problem tracking Software for tickets
o Help create solutions for our knowledge base
o Walked clients through forwarding Pab's and contact list to Outlook
o Worked with remote clients using Global Dialer to access e-mail
CUSTOMS BUSINESS SOLUTIONS
Comerica Inc, Auburn Hills, MI May 2005 - December 2005 Helpdesk Analyst
* Provided support for Lotus Notes ND6.5 rollout.
* LAN support for Novell Netware clients V4.90, creating user ID's
* And resetting passwords and creating NAL's
* Clearing Password digest and clearing Notes, lock files
* Provided Network support for Multi-Operating system
* Win95, W2000/Professional, XP, and NT, workstations
* Used Peregrine problem tracking software for trouble tickets
* Worked with VPN, Citrix for remote access clients.
ACT-1 TECHINICAL
Dana Corporation, Rochester Hills, MI September 2002 - March 2005 Helpdesk
Analyst
o Provided future-3 support for Ford's DDL, Chryslers Smart system.
o Network support for multi-operating system from XP, W95, and W2000.
o Troubleshooting network and Lotus Notes v5.08 from certification
issues to replication.
o Used Net-meeting software for off site troubleshooting and problem
solving.
o Also provided support for over 12000+ users onsite and off site.
o Resolved AS400 mainframe issues from resetting printers and passwords.
o Reset user passwords using RACF
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