Customer Service Real Estate
Resume:
Marie L. Fernau
Waterloo, Iowa 50703
EDUCATION: BA in Business Education
University of Northern Iowa
Cedar Falls, IA 56013
SKILLS: Microsoft Word and Excel Leadership
Typing 55 wpm Communication
10-Key Customer Service
Organizational Negotiation and
Analytical
WORK EXPERIENCE:
June 2008 - May 2010 - Core Logic
f/k/a First American Real Estate Tax Service
Tax Specialist II - Resolved delinquent real estate taxes on
properties by verifying the legal description for the property
and ensuring payment was made on correct parcel. Worked with
tax collectors, attorneys, and various collection agencies to
resolve delinquent tax issue.
1985 - June 2008 - GMAC Mortgage Corporation
Tax Research Clerk - Resolved delinquent real estate taxes on
properties.
Unit Leader, Tax Research - Worked closely with Team Leader to
ensure staff was utilized effectively to process taxes and meet
deadlines. Trained and served as resource person for staff.
Wrote annual staff evaluations.
Bankruptcy Specialist - Monitored bankruptcy accounts according
to investor, insurer, and company guidelines. Applied payment
to appropriate accounts. Negotiated with attorneys and
titleholders to work out agreed orders. Referred accounts to
attorneys to file action in bankruptcy court.
COMMUNITY SERVICE:
Currently member of Stewardship and Finance Committee for
church
Active in choir and handbell choir.
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