Customer Service Assistant

Elizabeth S. Collins

**** ****** *****

Columbus, GA 31909

706-***-****

Objectives:

Organized, prompt, reliable detailed oriented, fast learning and dedicated assistant

with extensive experience in coordination, planning and support of daily operational and

administrative functions seeks a challenging position.

Professional Skills:

Entrusted to process confidential employee record such as vacation and

absenteeism reports.

Interacted with a wide variety of personalities while working with the public.

Legal terminology

Practice Advantage; Time Matters versions 8.0, 9.0 and 10.0

Strong PC skills, including proficiency in Microsoft Office Products – Word,

Excel and Outlook;

Pro Doc, Time slips, Abacus, and Quicken

General accounts payable

Excellent organizational skills

Excellent verbal and written communication skills

Ability to work in a team-oriented environment

Excellent interpersonal skills

Demonstrated commitment to customer service

Motivated and a self-starter

Ability to multi-task

Notary Public

Affiliations:

Georgia State Bar-Georgia Trial Lawyers Association

Experience:

Law Office of Agnew & Agnew-Legal Assistant/Paralegal: 09/2006-Present Date

Directed day-to-day office operations in a successful law office. As a legal

assistant/paralegal, I oversaw all aspects of the law office, including; manage client files

(opening and closing files, maintaining client databases, and attorney billing), oral and

written communication with clients, opposing attorneys, court officials, experts, and the

general public, maintain the court docket and office calendar, draft legal documents

according to the attorney’s instructions and client information sheets, pre-trial preparation

(discovery preparation and responses, indexing exhibits, maintaining notebooks),

answering phones, and other duties as assigned.

Additional Information:

Plaintiff’s Personal Injury (Automobile Accidents, Motorcycle Accidents, Tractor

Trailer and Slip & Fall)

Workers’ Compensation

Medical Malpractice

Light Criminal Work

I am a well-organized self-starter who is able to perform with limited supervision

and have good tenure with previous employers. I have strong database experience and the

ability to manage all phases of a litigation docket, including interaction with clients, court

personnel and opposing counsel; drafting routine correspondence, motions, pleadings,

discovery; calendaring critical dates; ordering records; scheduling travel; setting

depositions; preparation of deposition and trial notebooks; preparation of exhibits for

trial; research; and assisting attorneys at hearings and trials.

References:

Michael Agnew, Esq.- Agnew & Agnew- 706-***-****

John Agnew, Esq.-Agnew & Agnew- 706-***-****

Suzanne Evers-Columbus Consolidated Government-Assistant to The Honorable

Judge Maureen Gottfried- 706- 653-4322

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