Customer Service High School
Resume:
Malita N. Norman
Memphis, Tennessee 38117
abk2nn@r.postjobfree.com
To Whom It May Concern:
This letter serves as written notification of my request for a position
within your organization. I am deeply interested in this employment
opportunity. My intent is to receive a position where my skills and
knowledge will be utilized and make a major impact within your
organization. I am a dedicated and hard working individual with a strong
work ethic. I am a dependable and accountable person who is determined to
do whatever it takes to carry out all task and plans set before me.
My positive and professional attitude has supplied me with strong business
acumen that I possess today. In receiving this position, it will allow me
to grow and challenge myself to achieve higher goals.
In closing, it is my sincere wish that you would consider my request for
this opportunity. My past work experience provided me an ample amount of
knowledge and skills to perform the job well. I do not intend to disappoint
my superiors or back away from any workload but I will exceed above all
expectations, including my own. Any consideration afforded me for the
position will be greatly appreciated.
Thank you for your time and I look forward to hearing from you soon.
Sincerely,
Malita N. Norman
Malita N. Norman
1751 Cherry Road
Memphis, Tennessee 38117
abk2nn@r.postjobfree.com
Objective: To obtain a position where my skills and knowledge will be
utilized as well as experience growth and advancement opportunities.
Employment History:
Pinnacle Airlines Corp.
Memphis, Tennessee
05/21/2007 - 02/09/2009
Accounts Payable Clerk
Duties: Open and alphabetize daily mail, reconcile and update monthly
vendor statements, respond to vendor request via e-mail, phone and fax,
process vendor invoices against purchase orders, organize invoices
according to due date for weekly check distribution, process and mail
payments weekly to appropriate vendors. Prioritize and manage time to
accomplish a variety of task and assignments.
Regions Financial Corp
Cordova, Tennessee
05/09/2005 - 05/18/2007
Human Resource Solutions Rep Senior
Duties: Respond to a high volume of telephone inquires regarding employee
payroll, 401k, medical benefits and associate relations. Evaluate
information and take responsibility to resolve the associate inquiry.
Accurately and carefully follow established procedures for completing work
tasks. Contribute to team success by developing and using collaborative
relationships to accomplish work goals and maintain effectiveness when
experiencing changes in work task and environment.
National Pizza Company International
Memphis, Tennessee
07/14/1998 - 05/01/02005
Customer Service Team Leader/New Hire Trainer
Duties: Process delivery and carryout orders for Pizza Hut. Supervise teams
from 10 to 70 CSR's at a time. Process and maintain weekly progress of 10
to 15 CSR's assigned by management. Progress reports included number of
calls taken, number of actual orders placed, number of errors and number of
missed shifts and tardiness. Oversee and follow up with customer
satisfaction. Train new hires to input and process orders correctly. Make
sure each new hire knows and understands all policies and procedures.
Education:
Oakhaven High School, Memphis, Tennessee - High School Diploma 1998
University of Phoenix - Germantown, Tennessee - currently enrolled
Skills:
10 key, Word, Excel, PowerPoint, Outlook, Lawson, strong organizational
skills, strong written and oral communication skills
Contact this candidate