Manager Customer Service
Resume:
MARK PYNE
Kent, WA *****
abk2nm@r.postjobfree.com
CAREER OBJECTIVE
Seeking a Executive Management leadership position with fiduciary
accountability that can utilize my skills, talents, an offering a
professional challenge.
SUMMARY OF QUALIFICATIONS
A results oriented professional with more than 25 years of proven
operations, manufacturing, and executive level experience. A degreed
Bachelor of Science Degree in Chemical Engineering. Turn around Manager.
Bottom line oriented with a proven financial analysis and budget
preparation experience. Problem solving and implementing process
improvements. A team leader, providing motivation, nurturing, training,
and support. A manager which leads by example. Solid communicator through
all levels of the organization. Successfully used High Performance Work
Teams (HPWT) to improve the processes in Lean Manufacturing, Continuous
Improvements and Operational Excellence in support of Corporate goals and
objectives.
AREAS OF STRENGTHS
*Multi-Plant Sites *Operations Management *Process Development and
Improvements*Cost Reduction *Strategic Planning *Cost Controls *Inventory
Controls *Problem Resolution *Improved Efficiencies *Team Building
*Employee Ownership
EDUCATION
Bachelor of Science Degree in Chemical Engineering, University of Missouri-
Columbia, Missouri - 1984
PROFESSIONAL EXPERIENCE
ALAN RITCHEY INC. - Auburn, WA
Plant Manager (Feb 1999 - Jan 2010) (11 years of service)
Alan Ritchey Inc is a Contractor for the USPS who processes and repairs
mail transport equipment for use by United States Postal facilities and
commercial mailers. Directed the startup through full operating capacity of
a Mail Transport Service Center. Responsible for safety, quality, customer
service, financial, human resources, capital projects, maintenance,
environmental, warehouse, and production.
*Experienced in operating a facility in compliance under Federal Government
contracts and DOL regulations.
*Responsible for the start-up into full scale operation.
*185,000 sq ft operating facility with 22 docks which processes 40 million
units.
*High volume, fast pace, piece rate environment.
*Responsible for 150 employees with 8 direct reports.
*Annual Sales of $10 million.
*Receive and process 14,400 48 ft fleet trailers and load 10,400 trailers
for customer orders annually.
*100% on time delivery with 100% customer satisfaction rating.
*ISO 9001:2000 from ground zero to certification in less than 10 months.
*Number 1 plant for operations and housekeeping.
*Received the highest award, "The Eagle Spirit Award" from the customer for
the top performing plant.
*Developed and implemented employee incentive programs which increase
productivity by 55%.
*Developed and implemented "No fault" employee attendance program.
*Financial - Develop annual budget and production goals.
*Engineered and designed capital improvements to increase productivity.
*Full P&L Responsibilities
*Successfully negotiated union contracts with a cost savings of 20%.
*Facility maintenance -set maintenance goals and improved PM programs.
OUTDOOR RESEARCH - Seattle, WA
Director of Operations (May 1998 - December 1998)
Directed all plant operations to support the manufacture and distribution
of sewn products for the outdoor sportsman.
* Responsible for 200 employees and the activities of the operations
department which included; purchasing, production, scheduling, planning
customer service, quality control, facilities maintenance, and human
resource departments.
.*Annual sales of $14million with an operations budget of $8 million.
* Improved communications between the operations department and the
customer order department to the delivery of the final product.
*Reviewed and analyzed expenditures, financial and operations reports to
determine opportunities for process improvements that would have a direct
impact to the bottom line.
HANCOR INC. - Olympia, WA
Regional Manufacturing Manager, Western United States (Oct 1995 - May 1998)
Directed the Plastics Operations of 4 manufacturing sites throughout WA,
CA, & TX in the production of high density polyethylene storm drain pipes.
*Reported directly to the Vice President of Manufacturing.
*Annual sales of $95 million.
*Responsible for 240 employees and 4 Plant Managers.
*Produced 85 million pound of plastic pipe ranging from 4 inches to 60
inches in diameter with more than 400 SKUs.
*Successfully used High Performance Work Teams (HPWT) to improve the
processes in Lean Manufacturing, Continuous Improvements and Operational
Excellence in support of Corporate goals and objectives.
* Built a strong loyal team who were committed to the corporate objectives.
*Improved plant productivity by 35% (1200 to 1600 lbs/hr) through
implementing process improvement teams and improved scheduling methods.
*Developed cross-training programs.
*Implemented high performance work teams which reduced variable
manufacturing cost by 40% ($0.06 lb to $0.04 lb).
*Reduced inventory turns from 6 weeks to 4 weeks on hand.
*Improved customer service satisfaction level to 98% by reducing
controllable errors.
FLINT INK
Western Region Manufacturing Manager - Seattle, WA (1994 - 1995)
Plant Manager - Berkeley, CA (1993 -1994) Promoted
Accountable for all Ink Manufacturing activities of 6 facilities throughout
WA, CA, AZ, CO, & UT in the production of water based inks for the printing
industries.
* Reported directly to the Vice President of Manufacturing.
*Annual sales of $35 million.
*Responsible for 113 employees and 8 managers.
*Developed manufacturing uniformity through consistent quality programs to
reduce waste and improve bottom line profit contributions.
*Reduced expenses by $2.5 million in response to a 20% loss in sales.
*Reduced operating cost by 15% by reducing overtime, staggered shifts to
match the customer ordering patterns.
*Reduced plant inventories from 60 days to 45 days by implementing an
aggressive rework program and by lowering reorder points.
*Successfully negotiated the lowest cost contract with the collective
bargaining unit.
ROHM & HAAS INC. /UNOCAL 76 (Merger 1992)
Operations Superintendent - Newark, CA (1991 - 1993)
Production Engineer - Newark, CA (1988 - 1991) - Promoted
Process Engineer - Newark, CA (1987 - 1988) - Promoted
Manage the daily production and shipping departments for water based
polymers, PVA & Acrylic.
*Annual sales of $40 million
*Responsible for 18 employees and reported directly to the Plant Manager.
*Produced 60 million pounds of water based polymers annually.
*Responsible for the plant safety programs.
*Project coordinator for all local capital improvements.
*Process trainer for all chemical processes and manufacturing methods
*Provided engineering and technical support at the plant level.
*Initiated productivity and process improvements.
*Received a formal Quality Recognition award that was the company's highest
award through Managers and peer recognition.
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