Customer Service Network

ANISH JOHN MATHEW

E-Mail - abk2n5@r.postjobfree.com

Ph: 502-***-****

SUMMARY

. 4+ years of experience in the area of Networking, System Engineering

and Wireless Communication.

. Extensive knowledge and troubleshooting in data communication

protocols and standards including IEEE 802.3, Token Ring, TCP/IP,

Cable Modem, ADSL, PPPOE, Multilayer Switching, DoD Standards, Voice

& Data Integration techniques & standards such as SIP and IP Routing

Protocols RIP, OSPF, EIGRP & BGP.

. Strong hands on experience on Cisco Catalyst 6500, 4500, 2900, 3500,

3750 XL series switches, Cisco 1800,2500, 2600, 2800, 3600, 3800,

7200 series Routers.

. Strong hands on experience with CSS, CSM and GSS Load Balancers.

. Expertise in Windows NT/200/2003 Server administration.

. Hands-on experience on tools like QIP (VNC Viewer), Opsware

responsible for functioning of the network.

. Extensive and In-depth knowledge in Security, including VPN. ASA/PIX

& IPSEC.

. Strong work experience with the following technologies MPLS, QoS,

L2VPN, VPLS, Multicast, and IPv6.

. Familiar and extensive knowledge in the Cisco Nexus series devices.

. Experience in implementation, support and trouble shooting of VLAN's

including operational knowledge of spanning tree protocol (STP),

VLAN trunking, inter VLAN routing and ISL/802.1q.

. Strong familiarity in Unified Call Manager (Cisco UCM) and Call Unity for

implementation of Voip.

. Responsible for cross-training Information Resources Management

(IRM) personnel and assisting with telephone company-related problem

resolution.

. Provides technical leadership for problem escalation and resolution.

. Strong interpersonal, organizational communication, customer service

& presentation skills.

TECHNICAL SKILLS

LAN technologies: Ethernet, Fast &

Gigabit Ethernet, VLANS, VTP, STP, RSTP, 802.1W,

HSRP, PVST, GLBP, VRRP.

WAN technologies: Frame Relay, ISDN, PPP, ATM, MPLS, leased lines

& exposure to DS1, DS3, OC3, OC12, OC48 & T1

/T3.

WLAN technologies: Autonomous AP's, LWAPP, Standards 802.11A,

802.11B, 802.11G.

Cisco & vendor equipments: Cisco routers (7200, 2500, 2600, 2800,

3600, 3800,1800 series) and Cisco Catalyst

switches (6509, 4900, 2900, 3500, 3750 series),

PIX Firewall 506/515/525/535, ASA Firewall

5505/5510, Cisco IOS 11x, 12x, PIX OS 6.x, 7.x,

Load Balancers (Cisco).

Network Security: NAT/PAT, VPN, Load Balancing, IDS, IPSEC,

IPS, URL Filtering - Websense, Kiwi Syslog

Server Logging, Ethereal, Authentication AAA -

TACAS, RADIUS.

IP Telephony: SIP, H.323, RTP, Voice Gateways, CCM, QoS.

Routing Protocols: RIP, IGRP, EIGRP, OSPF and BGP.

Infrastructure Services: DHCP, DNS, SMTP, POP3, FTP, TFTP.

Network Management: SNMP, Cisco Works LMS, HP Open View, Ethereal.

Microsoft & Network Platforms: Configuration, troubleshooting &

administration of Windows 2000/2003 networks

with Active Directory service; Installation,

configuration & administration of MS Exchange

2003/2000.

Programming Languages: C/C++, SQL, Visual Basics,

Matlab/Simulink, Assembly Level Language (8085 &

8086) and LabVIEW 8.0

Applications/Operating System: MS Visio, MSOffice/Windows, Linux, Ms-

Dos, MAC, Palm.

CERTIFICATIONS

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)

PROFESSIONAL EXPERIENCE

Network Engineer

(Dec '09 - present)

Fedex Ground - Pittsburgh, PA

Environment: Corporate head office network infrastructure with Cisco

routers 7600, 3800, 2800; switches 3560, 2900 and firewalls.

Responsibilities:

. Responsible for the installation, configuration, maintenance and

troubleshooting of the company network. Duties included monitoring

network performance using various network tools to ensure the

availability, integrity and confidentiality of application and

equipment.

. Involved in the phase1 migration of data centre.

. Performed BGP and EIGRP routing protocol administration.

. Migration from Frame-Relay/ATM network to MPLS-based VPN for

customer's WAN infrastructure.

. Troubleshooting latency and throughput issues on MPLS and Dedicated

Internet Access circuits.

. Implemented and configured service applications on Load balancers.

. Hands-on experience on CSS, CSM and GSS Load balancers.

. Configured Firewall logging, DMZs and related security policies and

monitoring.

. Resource management through deployment of network based monitoring

applications to keep bandwidth & activity alongside each other.

(MRTG, PRTG).

. Hands on Network Management tools like Hp Open view, NetQos and

Netcure.

. Manage Cisco Routers and troubleshoot layer1, layer2 and layer3

technologies for customer escalations.

. Performed switching technology administration including Vlans, inter-

Vlan routing, trunking, port aggregation and link negotiation.

. Troubleshoot IPSEC VPN tunnels, fine-tuning of VOIP traffic &

implementing QOS.

. SNMP network management using MRTG and Cisco works and also participated

in the manufacturing team.

. Hands on experience with Cisco Wireless Architecture like LWAPP and

Paradyne 3820 Dial-Up Modem.

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Network Analyst

(Jan 09 - Dec 09)

V-soft Group Inc. - Louisville, KY

Hardware Environment: A Global international data & security network

covering over 50 countries including over 100 routers, 200 switches,

Checkpoint & ASA firewalls, 190 VLANs, 5 pairs of Cisco Firewall

Switching Modules (FWSM) and 4 Cisco Content Switching Modules (CSM)

using high-end Cisco Catalyst 6500 & 6509 series switches.

Responsibilities:

. Responsible for the Global design, engineering, and level 3/4

support of existing network technologies / services and the

integration of new network technologies / services.

. Key contributions include troubleshooting of complex LAN/WAN

infrastructure that includes routing protocols EIGRP, OSPF & BGP.

. Participate in 24 x 7 incident and problem support.

. Adhere to the Global IT ITIL processes for Incident, Problem, and

Change Management.

. Review existing security policies for Cisco routers & Check Point

Firewalls for enhancement & optimization.

. Created effective network security by migrating from Check Point FW-

1 NG to ASA 5510 Firewalls.

. Substantial lab testing & validation prior to implementation of new

technologies.

. Migration of existing IPSEC VPN tunnels from Pre-Shared key to

Certificate Authority for purpose of scaling.

. Configured Client VPN technologies including Cisco's VPN client via

IPSEC.

. Configured Cisco VPN 3060 concentrator enabling approximately 500

remote users.

. Secured network access with Cisco Secure (RADIUS/ TACACS+).

. Configured network access servers for AAA Security.

. Secured wireless LAN infrastructure using EAP, LEAP, and AAA.

. Secured Internet connections using Cisco IOS IPS perimeter routers.

. Performed basic security audit of perimeter routers, identifying

missing ACL's, writing and applying ACL's.

. Configured VPN with Cisco IOS IPS and hands on experience in Cisco

wireless technologies like LWAPP.

. Responsible for layer 2 security which was implemented using a

dedicated VLAN ID for all trunk ports, setting the user ports to non-

trunking, deployed port security when possible for user ports.

. Enabled STP attack mitigation (BPDU Guard, Root Guard), using MD5

authentication for VTP, disabling all unused ports and putting them

in unused VLAN and ensuring DHCP attack prevention where needed.

. Responsible for maintaining the management applications and tools

used to monitor, diagnose and troubleshoot the data network

infrastructure.

. Deployed a Syslog server to allow proactive network monitoring.

. Installation & configuration of Microsoft Proxy Server 2.0.

. Configured Remote Access Servers with an ISDN PRI, Frame Relay,

Leased Line circuits.

. Support the telephony specialist in the phased migration from PBX based

systems to VOIP. Configured separate Vlans for VOIP to implement QoS and

security for VOIP.

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System Engineer

(Jan 07 - Aug 07)

Iseva (E4E) - Bangalore, India

Environment: Main office with Cisco devices in a Microsoft Windows

Client - Server Environment, 70 users, 35+ network devices including

2600 and 3600 series routers and 2900, 1900 series switches.

Responsibilities:

. Designed and implemented an IP addressing scheme with subnets for

different departments.

. Involved in the design & configured a LAN using 2691 series Routers

and 2950 series Switches

. Used and maintained routing protocols like EIGRP on the Routers in

the network.

. Managed the LAN Switching Environment including creating and

maintaining VLANs, STP, Trunking, Port Security, Vlan Security etc.

. Set up and troubleshoot secured wireless access points for broadband

internet.

. Involved in configuration of WAN connection using a 3600 series

Router and Frame relay method.

. Implementation of NAT with a pool of 2 public IP addresses.

. Involved in installing and configuring PIX 515E firewall.

. Assisted in migrating existing server and network infrastructure from HQ

to a data center for optimal functionality and management.

. Involved in Installing and Configuring a Cisco secure ACS server for

AAA authentication (TACACS).

. Designed network connectivity and network security, between various

offices and data center. Installed and configured routers including 1800,

2600 along with Cisco switches including 3750 and 6500.

. Support the telephony specialist in the phased migration from PBX

based systems to VOIP. Configured separate Vlans for VOIP to

implement QoS and security for VOIP.

. Involved with the Systems team to Install, configure, & maintain AD,

DNS, DHCP on Windows 2000 Server, also configured a FTP server;

Installed configured & maintained MS Exchange Server.

. Troubleshooting Software, Hardware and Network issues

. Used various Network sniffers like Ethereal, TCPdump etc.

. SNMP network management using MRTG and Cisco works.

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Network Assistant

(Nov 05 - May 06)

C-DIT - Kerala, India

Environment:

. Routing : BGP, OSPF, IS-IS, EIGRP, NAT, MPLS,PIM, GRE

tunnels for VPN

. WAN : Frame Relay, ATM, T1

. Security: PIX and ASA firewall, RADIUS, TACACS+, VPN, and

IPSec.

Responsibilities:

. Hands on Experience on Cisco 2600, 3640 routers and catalyst

2950 series.

. Implemented HSRP on the Cisco 2948G Layer 3 switches, and

EIGRP, OSPF on 2 Cisco 2610 routers, the Layer 3 switch, 3

Cisco 3508XL Switches, 2 Cisco 3524XL switches for load

balancing and fail over.

. Converted networks with multiple routing protocols RIP,

IGRP, EIGRP into a single OSPF domain, thus providing for

future network scalability.

. Implemented redistribution of protocols from EIGRP to IS-IS

level 1 and redistributing IS-IS Level 1 to EIGRP thus

avoiding all the networks to be redistributed.

. Designed a reliable and fully redundant network implementing

various routing protocols RIP, OSPF, BGP and EIGRP.

. Implemented VLANS between different departments and

connected them using trunk by keeping one Vlan under server

mode and rest falling under client modes.

. Perform planning, testing, & evaluate new devices and

troubleshooting.

. SNMP Network Management via MRTG, WhatsUp Gold.

. Involved with the Systems team to Install, configure, & maintain

AD, DNS, DHCP on Windows 2000 Server, also configured a FTP

server; Installed configured & maintained MS Exchange Server.

RESEARCH PROJECTS

Teaching Assistantship/Research Assistantship

(Aug 07 - Dec 08)

National University - Sandiego, CA

Design of Prototype for remotely monitoring the temperature:

. Implemented Zigbee and GSM wireless medium for functioning of

device.

. Integrated the Zigbee module to GSM module using Matlab GUI.

Design of Session Initiation Protocol (SIP):

. Implemented various stages in a SIP user agent like the call

flows and 3 way conferences.

. Synthesized the design using the C programming language in the

Linux platform.

Design of SMS based Home Automation System

. Implemented a prototype device by using the GSM technology.

. Integrated the GSM module by using enhanced 8052 Assembly

language.

Design of MIMO optimization simulation model (LTE).

. Analysis of the network efficiency, capacity and data rate

capabilities.

. Performed a Matlab simulation of throughput versus Signal-to-

Noise ratio.

Design on Detection of Vehicle Parking Space (DVPS).

. Implemented a prototype device with real time Wi-Fi images.

. Performed an Integrated Image Processing Algorithm in Matlab.

. Location detection by GPS and used for extended application.

Design of patch for data retrieval from GPS.

. Implemented a Visual Basic patch to get data form the GPS.

. Performed a Matlab code for retrieving purposes.

Thesis Research on RF Engineering for CDMA 2000/EVDO.

. Analysis done on various stages of RF Engineering.

. Implementation of the model using EDX Testing Tool.

Research Summary on Zigbee alliance with IEEE Standards.

. Analysis done on the protocol layer structure of Zigbee.

. Issue rectification on Interconnection of sensors.

.

Designed 3-D Quasi Refreshable TAC Tile Graphic Display (RTGD).

Analysis and implementation of the device using API and image

processing software.

Trouble shooing of the errors caused while testing.

EDUCATION

Bachelor of Technology, Electronics & Communication Engineering

Thangal Kunju Musaliar Institute of Technology (T.K.M), India

GPA: 3.66

Master of Science, Telecommunication Engineering (Wireless)

GPA: 3.81

National University (NU), San Diego, CA

REFERENCES

Available upon request.

12600

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