Customer Service Representative

Brandi N. Griffin

**** * ***** ***

Kansas City, Missouri 64134

816-***-**** cell

816-***-**** home

Objective

To obtain a career challenged position where experience and proven accomplishments will enable me to contribute to a

company’s objectives.

Qualifications

• Knowledge of Billing and Collection procedures

• General knowledge of bankruptcy, FDCPA Guidelines and Skip Tracing

• Works well with others, as well as independently;

• Self-motivated and results-oriented

• Competitive and innovative with excellent written and verbal communication skills

• Ability to understand and discuss personal and financial difficulties

• Work with leadership and motivates others

• Strong attention to detail with the ability to prioritize and multi-task

• Able to meet deadlines and handle numerous projects simultaneously

Education

03/2009 General Education Development Missouri Department of Education

Experience

02/2009 –08/2010 Apria Healthcare CSR

Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.

Document Dr. referral request for coordination care of patients. providing information on equipment supplies and services

Assist walk-in patients with the selection of equipment, supplies and services.

Demonstrates professional etiquette and courtesy when interfacing with customers.

Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.

Assesses patient needs and promotes company products and services.

Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".

Performs other related duties as directed by supervisor.

7/2005 - 12/2008 Wells Fargo Auto Finance Collections/AR Specialist

Duties include handling inbound and outbound calls to make recommendations and provide solutions in accordance with

modification guidelines to assist borrowers in resolving their delinquent status to avoid charge offs. Proactively work with customers

to avoid/reduce past due amounts and payment discrepancies. Prepared and posts accurate and timely invoicing for assigned

customers utilizing the billing process and timelines previously established, assuring timely and accurate invoicing. Reconcile

customer accounts weekly which may require three way reconciliation to a 3 rd party. Responded promptly and professionally to

external customers/vendors and internal team members website. Accurately and proficiently post cash receipts. Maintained neat

and organized files and ensure adequate paper trails for audit. Navigate through difficult communication avenues with our customer

base. Assist in maintaining all procedures and documentation for the department. Performs additional duties and special projects as

assigned

08/1993 - 07/2005 Niecie’s Restaurant Head Waitress

Supervised and coordinated activities of dining-room employees engaged in providing courteous and rapid service to diners: Greets

guests and escorted them to their tables. Scheduled dining reservations, arranged parties for patrons, adjusted complaints

regarding food or service, trained dining-room employees, notified payroll department regarding work schedules and time records .

06/1996 - 12/2000 IBA Security Lead Customer Service Representative

Interacted with customers to provide information in response to inquiries about products or services, handled and resolved

escalated calls and complaints. Handled general questions, communicated with customers through a variety of means telephone;

e-mail, fax, and regular mail.

References Available Upon Request

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