Sales Customer Service

RAVI K. SHARMA

**** ********* *****, **********, **, 30005

Mobile: 770-***-**** Office: 770-***-**** Fax: 408-***-**** Email:

abk2mp@r.postjobfree.com

_____________________________________________________________

SUMMARY

Accomplished professional with extensive experience in IT enterprise-

solutions/services/software Sales, Business Development, and Consulting

roles at HP, NCR and IBM Corporations. Expertise in the Retail & CPG

industries with global accounts in the strategic use of Information

Technology aligned with their business goals to support key initiatives in

areas of Business Intelligence, customer loyalty/marketing, supply Chain

collaboration, IT optimization, and store automation. Responsive and

results driven team player who identifies business opportunities and

solutions with well defined impact on the business outcomes. A creative

thinker who has worked in different cultures with the capacity to perform

global assignments in multiple industries.

Operational BI and Real Store Automation & CRM Supply & Demand-Chain

time Data warehouse solutions Optimization solutions

solutions

CAREER HIGHLIGHTS

Sold and implemented successfully a variety of IT projects in the areas of

In-Store Automation, QR, Credit/EFT, Merchandise Management, Inventory

Forecasting Replenishment & EDW/BI.

Extensive knowledge and experience in the Enterprise solutions and services

to support business strategies for B2B, B2C and BI initiatives.

Exploited business / IT assessment methodology and Dupont financial model

to analyze and develop client's business priorities, information needs and

ROI business case for solutions.

Worked successfully with many ISV & SI partners (SAP, Retek, JDA, Oracle,

SAS, Microsoft, Vision Chain, Manthan, MicroStrategy, Business Objects,

Accenture, & others for the sale and implementation of strategic

business solutions and joint services.

Professional Experience

RSG Inc.: August 2009-Present

. Retail/CPG Management consulting practice focused on Business

Intelligence and evolving small and medium size businesses.

Hewlett Packard - Atlanta GA: 2000-2009

. Director Marketing/Business Development - Business Intelligence

Solutions: 2006-2009

* Developed business plan with Go-to-Market solution strategy to support

the global industry needs

* Launched a successful Retail/CPG program for the new enterprise data

warehouse solution with value-add services and strategic partner

solutions.

* Developed and executed sales team's enablement, marketing collateral

and ROI model resulting in success at five major global accounts

within the first year of the solution launch.

Corporate Account Manager (Sales) - Global account in Atlanta GA: 2002-2006

* Managed all proposal responses and solution sales to support client

needs in the areas of loss prevention, store automation, enterprise

data gateway, IT management and support services resulting in 300%+

growth of solutions revenue in four years.

* Led a comprehensive study to develop and optimize the store systems

architecture resulting in successful implementation of a multi-million

$ project to upgrade the store computing environment to handle 100%

increase in the workload, improved customer service and zero downtime.

Management Consultant - North America: 2000-2002.

* Conducted an enterprise systems study for a large global retailer

resulting in a strategic IT plan for the implementation of a central

Merchandising & Distribution system.

* Led the company team in the development and sale of hosted IT

infrastructure and services to support a joint venture business for

Oil and Gas industry clients.

RAVI K. SHARMA

Phone: Cell: 770-***-**** Office: 770-***-**** Fax: 408-***-****

Email: abk2mp@r.postjobfree.com

____________________________________________________________

NCR / Teradata Canada - Toronto Ontario: 1993-2000

Director of sales - Retail/CPG Industry Canada:

* Analyzed the Canadian market place and competition to develop a

successful solution strategy and go-to-market programs for Retail

store automation and Enterprise Data Warehouse solutions resulting in

a dedicated industry sales and services team, six key strategic

partners and solution wins at many new customers across Canada.

* Led the account team with the customer's partner to develop a

comprehensive ROI model for a national department store chain to

analyze the financial impact for revenue enhancement & cost reduction

with the implementation of an enterprise data warehouse resulting in a

multi-million $ implementation project with a 16 month payback period.

* Led an Industry benchmark for a large mass merchant to help define the

strategic use of IT aligned with their business directions resulting

in a strategic store automation plan.

IBM Canada - Toronto Ontario: 1980-1993

Consulting Systems Engineer and Industry Consultant (Pre-sale & sales)

* Sold and implemented a supply chain optimization program with an

automated demand driven inventory forecasting and replenishment

capability at many accounts resulting in reduced inventory and

increased sales

* Led the store level application marketing team for In-store automation

solutions with significant wins at many large Department store, Food

store, Specialty and Drug store chains.

* Led a variety of technology migration projects resulting in the latest

technology infrastructure with huge cost reductions and improved

performance levels in the corporate data centers and stores.

* Supported a comprehensive national study for a large multi-format

retailer to consolidate the outdated credit management systems

resulting in major cost savings & improved customer service. .

Education and Professional Development

Bachelor of Science in Electrical Engineering -- Punjab University India

Certification -- Graduate of IBM Systems Research Institute New York

Certification - Retail Management Institute graduate, Santa Clara

University

Certification - Management, Consulting and Sales training at IBM, NCR & HP

Proficiency in English, Hindi and Punjabi languages

Awards and Recognition

MVP Team award & Significant contribution awards at HP

One Century Performance Sales Club at NCR

Two Top Performer Sales Clubs at IBM

Ten Systems Engineering / Marketing Excellence Clubs at IBM

Three Application-Leadership awards at IBM

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