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Customer Service Administrative Assistant

Location:
Riverside, CA, 92509
Posted:
September 16, 2010

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Resume:

Dereese E. Parker

**** ******* ******* **** #****

Riverside, CA 92509

Cellular: 678-***-**** resident: 424-***-****

E-mail: abk2iu@r.postjobfree.com

OBJECTIVE

Seeking a challenging opportunity where self-motivation, a strong sense of integrity

and responsibility, accurate attention to detail,

excellent organizational skills will be an asset to your company. Have been with

Northrop Grumman for 22 years total.

PROFESSIONAL EXPERIENCE

Northrop Grumman,

Center for Disease Control (CDC)Contract - Atlanta, GA

Computer Statistical Assistant

03/07- 9/2010

Supports the BZB Zoonoses SBRL Division. Responsible in activities in Coding data from

passive surveillance forms and questionnaires; entering data into PC, designed database

programs into Information Tracking System (LITS Plus); running, edit, checking,

tracking, sorting, and examining output for data entry errors. Maintaining files use

LITS laboratory software packages to update and manage clinical specimens. Assist in

the development of a system for sorting, separating Anthrax Vaccine Research Program

(AVRP). Help lab workers with data specimens related records of samples arriving to CDC

(Centers for Disease Control and Prevention). Attend meetings, maintain weekly

spreadsheets data count. Work close with the IT Department for any chances. Excellent

customer service.

Georgia Emergency Management Agency(GEMA) - Atlanta, GA

Administrative Assistant

07/06-03/07

Supported the Terrorism Division. Responsible for entering data into the PC database.

Checking e-mails, running spreadsheets from different programs. Performs key office

functions such as managing Outlook calendars, arranging domestic and international

travel and processing travel expense reimbursement requests, and other administrative

duties Maintaining disk & file tape copies. Update performance records sheets daily.

Sorting, separating, and distributing information to the appropriate person. Also

provides telephone, calendar, and travel planning and other support, as needed Data

Entry and tracking of information. Support department with inventory, labeling,

packaging, and sending out confidential mail. Attend Staff Meetings & Public settings.

Provided detailed hands-on program specific property support involving the property

life cycle. Able to effectively communicate with program personnel, and brief in

program status meetings as required. Coordination/interaction with both internal and

external customer's Ensured program compliance with all internal and external property

policies and procedures. Exceptionally strong knowledge of standard workplace software

applications including Microsoft Office (Outlook, Word, Excel, PowerPoint). Conducted

training sessions with program personnel. Very effective at maintaining program

deadlines and schedules. Strong customer service

Northrop Grumman - El Segundo, CA

Computer Analyst

06/02-07/06

Responsible for activities associated with Image Scanning Department which duties

include document preparation, scanning, data entry, quality control, and software

conversions. Running, edit, checking, tracking, sorting, and examining output for data

entry errors. Operates in conformance with company policies and procedures. Document

Prepper( Prep 1,000-3,000 pages an hour. Removing staples and paper clips. Unfolding

and straightening edges. Also putting document back together for scanning) and Scanner

Operator (Scanning, imaging, and capturing information) Maintaining Retired and

Deceased employees files, going paperless to the company. Strong customer service, and

team player.

Atlantic Express of CA - Long Beach, CA

Personnel Coordinator

07/98-03/02

Responsible for coordinating interviews School Bus Drivers, handing out new

hire-applications, materials prescreening, verification of credentials and a valid

driver license and social security card. Customer service responsible for maintaining

the personnel files, setting up Drug & Alcohol screening entering information into the

database. Customer service, answer phones, faxing, verified information on employees.

General office non-management duties, etc. Very effective at maintaining deadlines and

schedules.

Exceptionally strong knowledge of standard workplace software applications including

Microsoft Office (Outlook, Word, Excel, PowerPoint). Conducted training sessions with

program personnel.

PROFESSIONAL SKILLS & SOFTWARE QUALIFICATIONS

Proficient using Microsoft Office Suite, Internet and various databases. Facsimiles,

copiers and a variety of standard business machines. Excellent communication and

organizational skills. Software applications including Microsoft Office (Outlook, Word,

Excel, PowerPoint).

EDUCATION

El Camino College Business Management Torrance, CA

Chester Adult School CAN/HHA Compton, CA

REFERENCES

Available upon request

* Note: Will relocate without Assistance



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