Active Directory Help Desk

JOHN BERDYSZ

**** **** ***** **.

Cleveland, Ohio 44111

440-***-****

abk2ir@r.postjobfree.com

EDUCATION

University of Toledo Toledo, Ohio

B.B.A. Major: Information Systems Minor: E-Commerce 1/2003-7/2006

Boces 2: Center for Workforce Development Rochester, New

York

A+ Certification Training 8/2002-1/2003

SUMMARY OF COMPUTER SKILLS

. Skilled in Microsoft Office-Outlook, Word, Excel, PowerPoint, Access,

and Visio

. Knowledgeable in Cisco VPN, remote control applications, and air cards

. Experience with Windows XP, Blackberries, printers, Active Directory,

call tracking applications, and Lotus Notes

. Educated in JavaScript, VBScript, SQL, Visual Basic.NET, and

Dreamweaver

WORK HISTORY

TEKsystems at Independence Excavating Independence,

Ohio

Onsite/Helpdesk Technician 3/2010 -

4/2010

. Carried out Help Desk tickets that required onsite visits that

included toner replacements, testing and installing new PC equipment,

and common desktop problems

. Answered Help Desk calls when needed and helped create new accounts in

Active Directory and add and remove users from the BES

TEKsystems at MCPC Cleveland, Ohio

Deployment Technician 2/2010 -

2/2010

. Worked on project to inventory all PCs, printers, data ports, and

electrical outlets for entire hospital using MS Access and MS Visio

. Helped install IP phones and network printers in new doctor offices

TEKsystems at National City

Cleveland, Ohio

Technical Service Analyst 10/2008 -

1/2010

. Provided technical support to all bank employees for a wide range of

technical issues that included email, Blackberries, air cards, Cisco

VPN, WebEx, thin clients, local and network printing, hardware, and

password resets

. Supported clients using Remote Assistance for control and Service

Center and Infoman to track problem tickets from calls and emails

LESCO, Inc. Cleveland, Ohio

Internal Help Desk Analyst 11/2006-

3/2008

. Provided help desk support for all employees and stores that included

network outages, Outlook, network printing, air cards, and point of

sales software

. Used Active Directory to create email forwarding and do password

resets

. Supported clients using VNC and Remote Desktop for control and

HelpStar to track calls, emails, and onsite visits

Contact this candidate