Customer Service Front Desk

Curtis Colson

*** ***** **. *********** **., 347-***-****, abk2im@r.postjobfree.com

SUMMARY

Able to handle challenges, with proven history of increased productivity. Excellent interpersonal and

analytical skills. In-depth understanding of emerging technologies and their commercial applications.

EMPLOYMENT HISTORY

Guest Service Agent 2008 to Present

Holiday Inn Wall Street as of 04/02/2010 (formerly The Hotel Reserve F.O.S ), [ NY, NY ] - In my role as Front

Office Supervisor /G.S.A. my primary duties included over site of the hotel's front desk operations

applicable to the front desk agents and their interactions with hotel patrons and internal hotel

departments. My duties included Check in Check out processing, Extranet over site, Concierge,

Reservations. Since the re-branding of the Hotel Reserve to a Holiday Inn property I have had the

opportunity further my knowledge of customer service and hotel culture.

• Team player; The ability to motivate and inspire; Excellent communications skills; Problem solver

Assistant Manager 2008 to 2008

Chelsea Piers Golf Club, New York, New York - Managed day-to-day operations for CPGC. Proven leadership

skills that helped streamline operations and add to profits. Trained office staff and provided tools they

required to reach expectations and achieve objectives. Managed client relations. Well-developed

management skills. Utilize all assets and resources available, maximizing employee productivity and

performance to achieve corporate goals and objectives.

• Resolved problems and revised existing systems

• Supervised colleagues during hectic seasonal periods

• Researched and recommended technical solutions

Guest Service Agent/Night Audit 2004 to 2007

Hotel Belleclaire, New York, New York -

Working as a Guest Service Agent in this small but bustling property my duties included customer service,

reservations, PBX and general concierge functions. As Night Audit I was in charge of end of day

reconciliation and the distribution of daily reports detailed and forecast to department heads. I was also in

charge of coordinating basic needs for hotel patrons after hours as well as controlling access into the

property.

• Maintained a high level of customer satisfaction.

Guest Service Agent 1999 to 2003

Helmsley Windsor Hotel, New York, New York - As the Senior Guest Service Agent my primary objective was

to ensure customer satisfaction through the length of the patrons stay at our property. I maintained a cash

drawer for hotel transactions. I also acted in the capacity of Concierge, as well as Lead Trainer for new

front desk employees. I routinely coordinated with housekeeping and maintenance departments in order

to expedite room designations, guest request and repairs.

Guest Service Agent 1996 to 1999

Hyatt Regency Hotel, New York, New York - Guest Service, PBX, Concierge. My primary objective was to

ensure customer satisfaction during the patrons stay at our property. I maintained a cash drawer for hotel

transactions. I also interacted with patrons on a personable level in order to access their needs and

expectations during their stay. As Concierge I secured travel arrangements, reservations and any other

miscellaneous needs the guest might have. In the capacity of PBX Operator, I directed phone traffic on

behalf of the hotel and it's patrons.

Ramp Service 1993 to 1996

North West Airlines, Minneapolis, Mn. - As a Ramp Service Employee I was given the responsibility of

directing aircraft in and out of terminal gates. Other duties included loading and unloading of baggage,

live cargo and hazardous materials. I also expedited food service, sanitation and luggage routing routines.

ACADEMIC QUALIFICATIONS

Associate, Communications 1990

Minneapolis School of Communication Arts, Minneapolis, Mn., Major GPA: 4.0 - AA of Arts, Communication

Communications Technology, Audio/Video, Practical Application

SOFTWARE APPLICATIONS

• Windows, OPERA 5.0, Spirit and CLS, Pinnacle

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