David Dement

*** ******* ******

Oak Ridge, TN

865-***-****

Experience Summary:

More than five years providing customer service and support to a wide variety of customers. Experience includes

coordination of activities between various departments and business units, handling internal and external customers in

several different areas, and multi-tasking within varied work environments. Up-to-date computer skills include Microsoft

Windows and Office products, MAS 200-500, AMS, PTS, and Image Right. General office experience includes

coordination of marketing material development, binding of marketing documents, generation of various marketing-related

materials, and photocopying, faxing, and filing.

Education: Southeast Missouri State University; general coursework

Computer Skills: MS Windows XP, MS Office XP, MAS 200-500, AMS, PTS, Image Right

Work Experience:

HVAC Contractor

REA Controls

10/09 to Present: Run various sized wires through conduit, walls, wire trays and connect to computer boards, thermostats

and actuators. This is an on-call, as-needed position.

Bartender

Brewski’s

11/08 to 08/09: Duties consisted of: opening and closing of bar; assisting customers; opening/closing cash register;

restocking, and inventory reporting.

Marketing Assistant/Binder

Appalachian Underwriters

08/07 to 05/08: Coordinated with marketing, sales, and technical groups to facilitate marketing functions (i.e. brochures,

trade shows, customer service, update all information as needed by the agents). Assist with development of promotional

strategies and product development. Took calls from agents setting up commissions. Perform general clerical duties

including photocopying, faxing, mailing, and filing. Bind agency policies using proprietary software and data entry.

Bartender

Flatwater Grill

03/07 to 12/ 07: Responsibilities included opening and closing of bar, assisting customers, opening/closing cash

register, and performing inventory.

Sales Agent

Cingular Wireless

11/05 to 04/06: Provided support for new and existing customers, assisted with contracts, phone setup, instructional

use and registration, and accessories. Open/close cash register, store, and kiosks.

Package Handler

United Parcel Service

July 05 to Sept. 05: Loaded and unloaded UPS transport trucks and washed delivery vehicles.

Laborer

Discount Movers

June 05 to Sept. 05: Packed, loaded, and unloaded personal belongings of customer moves.

Warehouse Supervisor/Forklift Driver

Custom Warehouse

Jan. 05 to July 05: Loaded and unloaded trailers. Worked with computer software to ensure trailer information

correctly entered and routed to proper bays; scan load information. Received OSHA forklift operator certification.

Sales Representative

Stone Mountain Carpet

Nov. 00 to Jan. 05: Commission based sales, top seller for 6 consecutive months, cut and load carpet, ceramic tile and

laminate; responsible for open/close of store including accounting (cash drawer and sales tickets). Commission based

salary with 401K program.

References:

David Roby, REA Controls, 865/388-7340

Lisa Boone, Coldwell Banker, 865/567-1611

Joey Childs, CSX, 865/640-1124

Morgan Shell, Sitel, 865/603-2362

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