Customer Service Technician

Location:

Posted:

September 16, 2010

Dan Bennett

Lebanon, Illinois ***54

Education

**/**** - **/**** ******* Illinois University, Charleston, Illinois

Degree: Bachelor of Arts

Major: Psychology

Honors: Summa Cum Laude

Work Experience

04/2010 - 07/2010 Enumerator, US Census Bureau, Charleston, Illinois

Interview people to collect demographic data

08/2009 - 12/2009 Teaching Assistant, Eastern Illinois University,

Charleston, Illinois

Grade papers, enter data, conduct experiments

05/2003 - 12/2006 Salesman/Technician, Self-Employed, Shelbyville, Illinois

Sales of products and services

Provide customer service in the field, in-house, and over the phone

Assemble, install, and repair computers, peripheral equipment, and networks

01/2001 - 05/2003 Field Service Engineer, TAP Business Systems, Pana,

Illinois

Provide customer service in the field and in-house

Assemble, install, repair and refurbish photo copiers, fax machines,

shredders

07/1999 - 12/2000 Stock Trader, Self Employed, Shelbyville, Illinois

Trade stocks

01/1997 - 07/1999 Institutional Equipment Technician II, Lake Land College,

Mattoon, Illinois

Provide customer service in the field, in-house, and over the phone

Maintain parts inventory for repairs and replacements

Install, maintain, and repair institutional equipment: Windows network

workstations, cabling, hubs, switches, MODEMs, printers, monitors, office

equipment, instructional equipment, theater lighting and sound system,

auditorium PA system

06/1984 - 01/1997 Electronic Engineering Technician, Systemation

Corporation, Decatur, Illinois

Provide customer service in the field, in-house, over the phone

Supervise production and service personnel

Train customer personnel in equipment and computer program operations

Assemble, calibrate, install, and repair automation equipment for

commercial radio stations