Customer Service Supervisor

Nicole U. Wright

**** ****** *****

Huntsville, Alabama 35816

256-***-****

Education

**/**** - **/**** *.O. Johnson High School; Advanced Diploma

**/**** - **/**** ********** of Alabama in Huntsville; Major:

Psychology

01/1997 - 08/2001 Calhoun Community College; Major: General Studies

Work History

08/2010 - Present Durham School Services, 1707 Jordan Lane;

Huntsville, Al 35810; 256-***-****

Position: Bus Monitor; Supervisor: Scott Gillies

Duties Include:

. Assisting with children during bus ride

08/2008 - 08/2009 Check into Cash, 1407 North Memorial Parkway;

Huntsville, Al 35803; 256-***-****

Position: Assistant Manager; Supervisor: Frank Cotton

Duties Include:

. Assisting Customers with Payday Loans

. Assisting Customers with Check Cashing

. Assisting Customers with Western Union

. Internal Audits

. Safety Walk Through

. Marketing

02/2007 - 08/2008 Directv, 400 Diamond Drive; Huntsville, Al 35805;

256-***-****

Position: Customer Service Representative; Supervisor: Courtney

Baker

Duties Include:

. Billing Issues

. Technical Issues

02/1998 - 07/2006 Tru-Line Manufacturing, 3510 Central Parkway;

Decatur, AL 35603; 256-***-****

Position: Safety Coordinator; Supervisor: Rhonda Fiske

Duties Include:

. Supporting and maintaining the safety program

. Supporting and maintaining the quality system

. Conducting internal and product audits

. Conducting and scheduling training courses.

. Answering telephones

. Creating various forms

. Data entry

. Filing

08/2003 - 11/2005 O. Davis Enterprises, 4218 Oakwood Road; Huntsville,

AL 35810; 256-***-****

Position: Office Administrative; Supervisor: Ophelia Davis

Duties Include:

. Typesetting

. Filing

. Creating various forms

. Phone Collections

. Assisting Customers

. Answering telephones

Experience

Knowledge of ISO 9001:2000. Knowledge of OSHA regulations. Knowledge of

Windows, Microsoft Word, Excel, Access, Powerpoint, and

Publisher. Knowledge of Lean Manufacturing.

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