Customer Service Sales
Resume:
Gessille Deann Parker
Hampton, VA 23666
abk2gp@r.postjobfree.com
Experienced Manager and Customer Service Specialist
Team oriented individual with over 10 years of business expertise in management,
customer service, and operational procedures. Skilled in all aspects of office
management, including profit and loss, sales, marketing, contract negotiation, employee
training, payroll and scheduling.
Summary of Qualifications
• Over 12 Years of extensive experience in facilitating operational procedures.
Strengths include: Responding to customer complaints, resolving problem
elements and interacting with credit department to ascertain customer account
status. Handle sourcing of vendors, contract negotiation, purchasing,
correspondence, account adjustment, and inventory control.
• Computer proficient with Microsoft Office and Windows Applications.
• Demonstrated abilities in the provision of sales supports services. Including
establishment of the client base, extensive customer servicing, telemarketing,
outbound calling, and sales.
Professional Experience
Sprint, Hampton, VA: Account Services /Customer Retention 06/09-01/10
• Provided first level inbound telephone support for 100 daily customers by
troubleshooting, investigating and resolving customers' questions and challenges with
Sprint's products and services with an objective of customer retention and resolving each
issue on the first call.
• Answered non-technical questions regarding products and determine the status of returns,
repairs, replacements, orders, delivery schedules, and billing questions.
• Interviewed the customers to collect relevant information and lead the customers through
diagnostic procedures to determine the source of the issues and problems.
JC Penny, Hampton, VA: Catalog Customer Care Specialist 06/08-11/09
• Acquired new customer accounts by processing credit card applications.
• Processed merchandise returns, handled customer issues, and dispatched
inbound calls for each department while providing excellent customer service.
Gessille Deann Parker
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Parker and Parker Investment, Hampton, VA: Leasing Manager 6/06 – 7/10
• Responsible for sales and rentals of 10 single and multi-family homes.
• Screened potential rental applicants, handled credit, background and reference
checks.
• Processed all rents, deposits and refunds.
• Compiled all data for financial reports by maintaining and updating all records,
files, administrative forms, reports and related information.
• Responsible for mortgage, utility information and payments.
• Handled all late notices and evictions.
• Scheduled maintenance and building maintenance projects.
• Proven track record, with increasing and maintaining occupancy for property
rental by staying informed of current rental rates, locations and amenities.
Men’s Warehouse, Newport New, VA: Sales/ Customer Care 6/05 – 6/06
• Displayed merchandise and sales announcements utilizing promotional
materials.
• Managed and trained personnel in areas on invoice processing and record
keeping.
• Identified with customer needs with merchandise to customize and deliver
including accessories or services.
J & J Dependable Medical Transportation, Hampton, VA: Office Manager 2/99 –
12/04
• Acquired several HMO vendor transportation contracts for company; company
grossed $80,000 in first 2 years.
• Managed the operational and fiscal activities of the company.
• Processed all payrolls, including cutting checks, and processing tax invoices.
• Planned and developed systems and procedures to improve the operating quality
and efficiency of the company.
• Supervised staff of 8 in accordance with company policies and procedures.
• Responsible for hiring, training, and coaching employees.
Education
AAS in Public Administration specialization in Human Services
Thomas Nelson Community College 2010
Other Related Experience
City Management Certificate 5/2010
Substance Abuse Counselor Assistant Certificate 5/2010
Real Estate License
Alpha College of Real Estate 2004/2005
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