Customer Service Company

Jennifer Whitney Trinsey

abk2d6@r.postjobfree.com ** St. John Drive, Wilmington, DE 19808 302-***-****

Professional Summary

Extensive experience in the food industry during the last six years providing customer service. During

this time, I developed a clear understanding about providing excellent service and the importance of

customer retention. This experience also taught me the importance of teamwork and to quickly adapt to

the needs of each employer. My immediate career goal is to dedicate my employment to a successful and

progressive company that provides support and opportunity for advancement.

Professional Experience

Wilmington Country Club Wilmington, DE 3/10- Present

• Employed in the service department as a full time server.

• Privately owned club with very strict guidelines on customer service.

• Helped with orientation of new employees by directing them with new duties and responsibilities.

Romano’s Macaroni Grill Wilmington, DE 3/09- 1/10

• Employed as a fulltime server.

• Assisted in the development of new employees with company procedures and policies.

• Attended extensive training sessions and one on one coaching to expedite my development.

Grand Victoria Casino Rising Sun, IN 3/06- 1/09

Wellington Steak House

• Fine dining restaurant located at the Grand Victoria Casino and Resort.

• Employed as a fulltime server from 4PM to closing.

• Developed a loyal group of patrons who I consistently served during my employment.

Subway Rising Sun, IN 10/05-3/06

• Provided quick and consistent meals to the public.

• Responsibilities included food preparation and ensuring clean work and eating areas.

• Budgeted time to prepare advance food preparation for heavy customer periods.

Capital City Brewing Company Alexandria, VA 12/04-7/05

Micro-brewery and Restaurant

• Hostess responsible for seating guests and grouping tables for large parties.

• Keeping guests happy and comfortable so that they will return.

• Distribute food to tables when necessary so that service was prompt.

Education

• Indiana University 2008- 2009

Bachelors degree in business

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Graduation: Spring of 2009

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• Ivy Tech Community College 2006-2008

Associates degree in business

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Graduation: Fall of 2008

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Member Honor Society, Phi Theta Kappa

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Student Government President – Recruited students for this organization.

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Provided public services such as Ohio River cleanup, Christmas toy drive for

underprivileged children, create Easter baskets for the local orphanage, and

contributed funds to other school groups such as the honor society.

• Computer Skills

Microsoft Office: Word, Excel, PowerPoint

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