Customer Service Administrative Assistant

**** ******** **., ***. *

Rosedale, MD ***** Phone: 901-***-****

Email: abk2c1@r.postjobfree.com Alicia M. White

Education

Johns Hopkins University

August 2010 - Present

Masters of Science in Clinical Community

Counseling

The University of Memphis August

2006 - May 2010

Degree: Bachelors of Arts in Psychology, Cum

Laude

Major GPA 3.4

Experience Administrative Assistant, U of Memphis April

2009 - August 2010

Answered all laboratory phone calls

Facilitated all data entry and data organization

Facilitated weekly business meetings

Assisted on team research projects

Developed grant materials

Maintained clean work environment

Responsible for copying, faxing, and emailing

all documentation

Presented research at local and national

conferences

University of Memphis Resident Advisor Fall

2007 - Spring 2009

Adhered to all resident and customer concerns

Executed assigned administrative tasks

(lock-outs, safety checks, incident reports,

inventories)

Worked the front desk to address all resident

needs after business hours

Planned three programs per month to admonish 58

residents

Sponsored food drive for MIFA Food Bank from

residents Maintained a consistent behavioral

pattern among residents through relationship

building

Formed study groups with residents

Attended scheduled staff meetings and trainings

Rite - Aid Pharmacist Cashier Clerk

2006 - 2007

Handled customer transactions.

Assisted customers with customer service

Stocked shelves with pharmacy merchandise

Bio-Medical Symposium

2005

Networked with the Presidents of the highest

ranked Bio-Medical Universities in the United

States of America

Created a medicated lotion in a pharmaceutical

lecture

ICC Field Commander Camp

2004 - 2005

Received the Most Outstanding Female Musician

Award

Received the Most Outstanding Field Commander

Award

Developed strong leadership skills to

incorporate with the Marching Band

Taught Middle School students how to march

core-style.

Created a Field Commander routine for the

Overton High School Marching Band

Girl Scout Summer Camp

2002 - 2005

Supervised young Girl Scouts while out at a camp

Conducted a conflict - resolution program to the

Junior Girl Scouts

Interests Counseling, Psychology, Classical music, Bb

Clarinet, singing, Rites of Passage Programs

Extra-Curricular Psi Chi National Honor Society of Psychology,

Activities/Organiza Psychology Honors Program, Rites of Passage

tions Program, Delta Academy Volunteer, Black Scholars

Unlimited, The National Dean's List, Alpha

Lambda Delta Freshman Honor Society, FRESH

Mentoring Program, EMERALDS Ladies of Excellence

Group, University of Memphis Wind Ensemble, The

Mighty Sound of the South Marching Band

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