Customer Service Representative
Resume:
Kelani M Mayer
Chandler, AZ 85225 abk2bm@r.postjobfree.com
Seeking a Customer Service position with a company who will utilize my
Objective
previous experience & skills to meet business objectives, & support
commitments to the customer service experience
Experience
•
Kona Restaurant Group, Supervised & coordinated activities of dinning room personnel to
provide fast & courteous service to patrons
Inc.
• Scheduled dining reservations & arranged parties & special services
Phoenix, AZ
• Greeted guests & adjusted concerns or complaints
Customer Service Representative
•
August 2009- May 2010 Interviewed, recommended & trained dining room personnel
• Collected payments & totaled end-of-shift receipts & sales
•
Alaska Airlines Managed passenger safety, comfort & assistance
•
Seattle, WA Crew member management including in-flight organization
Flight Attendant • Initiated & maintained customer service & satisfaction
June 2008- August 2009 • Responsible for overseeing all aspects of customer service for
international in-flight operations
•
US Airways, Inc. Assist & resolved customer’s in-flight questions & concerns
•
Phoenix, AZ Provided personal services to ensure the safety & comfort of airline
Flight Attendant passengers during flight
August 2005- June 2008 • Collected payment for in-flight meals & accessories
• Promoted long-term goal of passengers loyalty & satisfaction
•
GreenHouse Design Managed client services & relations
•
Franklin, TN Organized social events & private functions
Manager/Customer Service • Coordinated staff management, hiring, training & employee development
Representative • Specialized design of clients displays, props & showpieces
September 2002- July 2005
Has intimate knowledge of the customers needs & empathy for the
Summary of
customers situation - Able to communicate clearly, both written and in
Qualifications
speech - Strategic multi-tasking ability under high-pressure situations -
Self-motivated & highly organized – Excelent team player
References provided upon request
Contact this candidate