Customer Service Administrative Assistant
Resume:
Cheryl M. Jensen
Omaha, Nebraska 68107
E-mail: *************@*******.***
OBJECTIVE
To obtain a position as an Executive Administrative Assistant where my excellent
organizational skills can be effectively utilized to improve operations and contribute to
company profits.
SUMMARY OF QUALIFICATIONS
Experience includes administrative skills working for executive professionals, ability to
organize multiple projects and tasks simultaneously when working in complex
environments. Detail oriented, strong working knowledge of Microsoft Office, Word
Excel, Outlook and PowerPoint. Maintained calendars and planned meetings.
Communicate effectively with diverse professionals, excellent written and verbal skills.
EMPLOYMENT EXPERIENCE
Dakota Wall Systems Inc., La Vista, Nebraska (2006–2009)
Office Manager
Assist customers, take orders, invoice and collect payments. Balance cash drawer, bank
accounts and credit card statements. Controlled inventory, organized training classes and
maintained schedules. Handled insurance and 401k applications for employees and
processed payroll. Responsible for shipping and receiving of all material to warehouse.
City of Omaha, Omaha, Nebraska (2004-2006)
Executive Administrative Assistant
Interview workers, provided information, determine work schedules and signed contracts.
Tracked completed jobs, terminated offenders and issued warrants. Process accurate and
timely information for management. Utilize various investigative tools, communicate with
multiple state agencies and handle highly confidential information. Open and close office.
Nebraska Legal Services, Omaha, Nebraska (2001-2003)
Intake Paralegal
Receive incoming calls, verify income and case eligibility, check for conflicts. Enter all
information into computer, ask appropriate questions regarding case and relay details to
the attorney. Give caller legal advice from the attorney and elevate the case or refer to
other agencies for assistance. Processed personal and confidential information.
Mutual of Omaha Insurance Company, Omaha, Nebraska (1985-2000)
Contract Analyst, Executive Administrative Assistant, Senior Customer Service Rep
Administrative support for VP of Marketing, researched and generated statistical data for
Executive Management. Made travel arrangements, planned meetings, reserved conference
rooms and maintained calendars. Implemented training course for new recruits which
increased company profitability. Developed Customer Service Satisfaction Survey.
Answer phones, resolved issues, accepted elevated calls, handled irate callers calmly and
effectively. Researched and generated statistical data for Executive Managers.
ACCOMPLISHMENTS AND PERSONAL STRENGTHS
Nominated Mutual of Omaha’s Most Valuable Player in December, 1998
Achieved the Certified Professional Secretary (CPS) designation in May, 2000
Served as co-chairperson of a company-wide Quality Awareness Committee
Created a customer service manual and procedure handbook to improve processes
Meet and exceed deadlines when working in a fast-paced business environment
Give attention to detail – a detail orientated employee with ability to multi-task
EDUCATION
Metro Community College, Omaha, Nebraska
Business Associates Degree (pending graduation May 2011)
Domestic Violence Advocate training while working at Nebraska Legal Services
Customer Service, Quality Classes and Management training at Mutual of Omaha
Microsoft Office, Word, Excel, MAS, Internet, Power Point and Outlook training
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