Customer Service Manager

Denise K. Johnson

____________________________________________________________________________

________________________________

~ 1713 N. Manor Drive ~ Oklahoma City, OK ~ Cell 405-***-**** ~

BACKGROUND

Sales Customer Service Budgeting

Marketing Staffing Training

Event Coordination Financial Services Purchasing

PROFESSIONAL EXPERIENCE

December 2000 - Present The University Club

Norman, OK

Assistant General Manager: Responsibilities include assisting in the

operation of a private membership club and catering organization dedicated

to providing a high level of service to an established base of members, as

well as developing activities and specialized menus to attract new

membership. Other responsibilities include supervision, training, and

development of a staff of 8 to 15 employees, and working directly with

guests to develop personalized activities and menus to meet their catering

needs.

March 2000 - October 2002 Reuters Data LLC

Oklahoma City, OK

Senior Research Analyst: Researched European securities to provide

accurate market data to our clients by tracking new issuance and collecting

terms of the issue. Responsible for maintaining daily data feed.

Processed Federal Home Loan Bank System documents.

September 1998 - March 2000 Oklahoma Blood Institute

Oklahoma City, OK

Blood Program Consultant: Provided education and public awareness to the

community regarding the need for specialized blood donation procedures

through public speaking engagements and presentations. Developed and

coordinated mobile blood drives for various donor groups by working closely

with each company's appointed representative. Other responsibilities

included developing and organizing specialized activities and award

ceremonies in order to honor donor groups, recruiting new groups and

companies, and producing monthly and annual statistical reports on donor

activity.

August 1993 - September 1998 Security National Bank and Trust Company

Norman, OK

Financial Services Assistant: Assisted customers with account problems,

research and questions, maintained the Certificate of Deposit files,

established new deposit accounts, and served as back-up teller in the main

lobby. Other responsibilities included the planning and execution of

special civic functions, promotional events and other marketing and public

relations activities.

EDUCATION

University of Oklahoma ~ BS in Fashion Merchandising

Contact this candidate