Customer Service High School
Resume:
CHERIE BROOME
SHREVEPORT, LA **115-2910
************@*******.***
EDUCATION:
August 1992- May 1995
Captain Shreve High School
November 2009-Current
Ayers
Pharmacy Tech
PROFESSIONAL EXPERIENCE:
CSR: worked with Century tel, US Support Company, and most recently
Alltel/Verizon (laid off)
2005-2009
Answered customer questions and solved customer issues with telephone
services and billing. Sold products and services Century-Tel had available
in the customer's area. Serviced and helped customers from twenty-two
different states. Received numerous "wow" awards from customers that called
in with praise on my service skills. Won sales competition for entire call
center for the fourth quarter.
Answered questions about Gateway computers. Took incoming calls from
customers, helped with computer issues such as error messages, slow running
computer and many more; solved issues in one call..
Answer incoming calls for cellular phone company. Help customers both
personal and commercial with setting up service, billing questions, and
making payment arrangements.
PBX-Operator-Front Desk Agent-VIP Lounge Host worked with Harrah's, Sam's
Town, Horseshoe, and Eldorado
2001-2005
Answered multi-line phone system and answered questions about casino
services. Directed all calls to appropriate area for customer's assistance.
Gave personalized morning wake up calls to individuals staying in the
hotel. Helped to develop the wake up call logging system to better service
customer's needs and track information.
Answered questions about casino services. Made hotel reservations and
dinner reservations for guests. Assessed guest casino play in order to give
complimentary meals, gifts, and/or hotel rooms. Assisted front desk with
room reservations. Planned events for guests upon request. Made player's
cards for new members and assisted current members with duplicate playing
cards. Assisted supervisors and managers with special projects. Recognized
for excellent customer service.
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