Customer Service High School

**** *** ****** ***** ( Santa Rosa, CA *****

661-***-**** ( abk279@r.postjobfree.com

Dawn Clark

Credentials

**** - **** ********* (Microsoft Office User Specialist) in PowerPoint

**** - ********aled Epic Ambulatory Trainer

Work Experience

Regional Epic Ambulatory Trainer-Representing Sutter West Bay Region

Sutter Medical Foundation

Information Technology and Services industry

January 2008 - Present

Establish, compile and monitor project work-plans (including

time-lines and resource requirements), user process workflow charts,

problem lists, and status reports.

Ensure implementations/upgrades are completed successfully, within

defined timelines and budgets, with projected outcomes.

Assist in the development and execution of testing plans with both

initial software install and future upgrades.

Maintain project documentation and provider project status

communication.

Customize Training for physician practices/clinics within the

foundation.

Principal Trainer/Coordinator for Software Applications-

Epic Ambulatory, Centricity Web, Microsoft Office

Assist in Build, Train Users and Provide onsite Support.

Develop standardized training materials and training courses.

Roll out training courses and materials to the doctors, nurses,

clinical staff and end user.

Special assignment projects requiring coordination across company

departments and multiple levels in the organization.

System Analyst for Software Applications-

Support to end users in use of applications and in the resolution of

any problems related to software interfaces between applications.

Monitor problem lists, and in accordance with departmental guidelines,

escalate issues as appropriate.

Collect and analyze application data, guide end users in efficient and

appropriate use of application and act as intermediary for special

projects.

Evaluate application usage to ensure established and approved

workflows are being used effectively. Document new workflows as they

are required and once approved, work with end users to integrate new

processes into workflows.

January 2007- AMEC - Procter & Gamble Oxnard, CA

October 2007

ePIC (Electronic Portal to Intellectual Capital) Administrator/BBP

(Business to Business Procurement) Key User

Manage electronic Autocad drawings for electrical, mechanical &

process safety engineers.

Conduct Bi-weekly meetings with global team members to determine and

enforce strict standards for drawings.

Create and implement CBAs - workflows for process and procedures of

systems.

Create and maintain user profiles.

Train all users at site on how to utilize the systems.

Create and maintain function location codes.

Troubleshoot lifecycles.

Maintain security for database systems.

Provide first level support for users.

Create capital requisitions.

ePIC Administrator certified by Procter & Gamble.

BBP Key User certified by Procter & Gamble.

Experienced in Teamcenter Application.

Experienced in eVista.

Experienced in HP Service Desk 4.5

Experienced in Lotus Notes and Microsoft Outlook

Working knowledge of SAP

May 2006- New Horizons Computer Learning Oxnard, CA

January 2007 Center

Computer Software Instructor

Instruct clients on Microsoft Office 2003 applications: PowerPoint,

Word, Excel, Access, Outlook, and Project.

Instruct clients on Macromedia Dreamweaver MX.

Instruct clients on Adobe Acrobat 7.0, Photoshop CS2.

Maintain average class evaluation scores of 9.2 and higher.

Instruct at JD Power Systems, NASA - Dryden, Point Migu Naval Base,

AMGEN, Pacific Bell, Sage Publications and others.

Microsoft Office User Specialist Certified

November 2004- Performance Food Group Bakersfield, CA

May 2006

Domestic and International Customer Service/Accounts Receivable/Meat

Coordinator

Service customer accounts for California, Nevada, Oregon, Washington,

Utah, Idaho, Alaska, Hawaii, Singapore, Australia, Canada, and

Malaysia.

Manage Accounts receivable for customer accounts: Outback Steakhouse,

Mimi's Caf , Paul Lee's Chinese Kitchen, Roy's Hawaiian Fusion, and

Fleming's Prime Steakhouse and Wine bar.

Issue monthly statements.

Conduct collection calls.

Reconcile accounts.

Maintain monthly aging reports.

Coordinate orders, receiving and shipping of Meat orders for customers

bi-weekly.

Experienced in AS400

November 2002- Western Power Products Inc. - John Bakersfield, CA

November 2004 Deere

Front Office/Accounts Payable and Receivable Clerk/Shop, Parts & Sales

Support

Manage Timecards for shop personnel.

Create & manage weekly board reports for expenses.

Track inventory, shipping and receiving for sales department.

Open, balance and close work orders.

Manage purchase orders, packing lists and invoices.

Manage aging report, post payments, create Invoices, and deposits.

Cut checks for payables and manage daily ledger.

Conduct collection calls.

Education

1993-1994 San Joaquin Valley College Bakersfield, CA

Medical Assisting

Registered Medical Assistant

President's List

Dean's Award

4.0 GPA

1984-1987 South High

School

Bakersfield, CA

High School

High School Diploma

College Prep Courses

Four year letter - Arts

Additional Information

NASA Dryden 2000 - Trained Engineers on Microsoft PowerPoint

AMGEN, PAC BELL 2000-2001 - Trained employees on Microsoft Office

Applications

United States Navy Point Mugu 2005 - Trained employees on Photoshop

CS2

Consecutive Score 9.2 or greater 2005-2006 - New Horizons Computer

Learning Center

Consecutive Score 9.2 or greater 2008-2010 - Sutter Health

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