Business Analysis Professional Summary

Skill Set Driven, energetic, resourceful, forward-thinking and

Business Case results-oriented 20+ year IT professional with

development, including experience across diverse industries as both consultant

ROI / NPV / TCO and permanent employee

analysis Relates easily with management from C-level to frontline

Requirements Types:

Business, System, Focuses on win-win trustful relationship building

Functional, Detail Values collaboration and personal accountability

Design, Data, Testing Moves fluidly between business and technical domains

Requirements Gathering Expert in all aspects of business analysis and system

Methodologies: development from business case development to post

Stakeholder implementation support

Interviews, Joint Eye for tactical detail, never loses sight of strategic

Requirements vision

Development (JRD) Proven bias for action

Sessions, Rapid adaptation to new technologies

Storyboarding, Excellent oral, written and presentation communication

Document Analysis, skills

Reverse Engineering, Business Analyst and Process Analyst Highlights

Modeling, Prototyping Expert requirements gathering through a variety of

UML diagrams: Use elicitation techniques

Case, Activity, Class, Accurate, thorough and elegant production of

Sequence, information-rich documentation

Collaboration, Complete requirements management and tracking

Communication Thorough defect and issue tracking

Other diagrams: Flow Strong technical background provides "outside the box"

Chart, Data Flow, ERD, analysis skills

Context, Network Six Sigma process analysis for optimal Business Process

Topology Management

Transactional (OLTP), UML proficient

Data Warehouse (OLAP), Experienced in RAD, Agile and Waterfall SDLCs

and Data Mart database Tool Sets

modeling Mainframe Development Tools

Metadata Repository AbendAid, Business Objects, CA Endevor Software Change

Manager Manager, CHAMP, ChangeMan, CICS, COBOL (VS / II / 390),

Test Documents: Test Control-M, Debug, DYL280-II, Easytrieve, File-Aid,

Plan, Test Suite, Test FileManager, IBM Utilities, IDCAMS, Intertest, MVS JCL,

Case, Test Script OmegaMon, PanValet, Sort / SyncSort, TSO/ISPF, VSAM,

Testing methodologies: Xpediter

Unit, Integration, Documentation and Collaboration Tools

System, Regression, CaliberRM, HP Quality Center, Lotus Notes, Microsoft

Performance, Load, Office (Word / Excel / PowerPoint / Access / Outlook),

Stress, Usability, Microsoft Visio, SharePoint

QA / User Acceptance Database Tools

Testing strategies: CA Insight Database Performance Monitor, DB2, DB2

Black-Box, White-Box, Utilities, Embarcadero, Erwin, File-Aid DB2, Platinum

Grey-Box, Path, Tools, PowerDesigner, QMF, SPUFI, SQL, SQL Server, TMON

Branch, Basis Path for DB2

RFI, RFP, RFS Middleware

processes e*Gate, MQ Series, TIBCO BusinessWorks

Service Level Project Management Tools

Agreements (SLAs) Planview, Microsoft Project

Operational Level

Agreements (OLAs)

Process Analysis Skill

Set

Six Sigma process

analysis

Process narratives and

diagrams

SIPOC analysis

Event-Process Chain

(EPC) Diagrams

UML diagrams: Use

Case, Activity, Class,

Sequence,

Collaboration,

Communication

Other diagrams:

Workflow, Swim lane

Employment History

Independent Consultant, Madison and Milwaukee, WI 2007 - 2010

Consulted at various financial, medical, retail and government enterprises

in Madison and Milwaukee. Business/Process Analysis for tax reporting

processes, Identity Access Management (IAM), CRM application team

management, insurance software development, government systems software

development business analysis practice implementation, distribution center

supply chain warehouse and transportation management systems development

and enhancement.

. Designed e-commerce business process and global Point-of-Sale B2B e-

commerce application for International and Chain Retail Distributors

. Designed and developed complex warehouse/DC and transportation management

solution for legacy systems to vended application intelligent product

routing

. Developed Business Requirements, System Requirements, Functional

Requirements, Web Form Requirements, Report Requirements, Use Cases,

Process Narratives, Security Models through stakeholder interviews, Joint

Requirements Development (JRD) sessions, document analysis, interface

analysis, reverse engineering, modeling

. Six Sigma process analysis across business units in different

geographical areas, documenting processes and identifying opportunities

for improved support, vendor relations, automation and efficiency

. Executed SIPOC Analyses and developed SIPOC Matrices, UML Activity

Diagrams, EPC Diagrams, Context Diagrams, Data Flow Diagrams

. Developed work process integrating Agile development life cycle in cross-

functional departments

. Developed and executed Test Plan, Test Cases for legacy, distributed and

web solutions

. Developed Microsoft Access prototype modeling database for generalized

IAM security model

. Managed 2nd-level support for global Point-of-Sale B2B e-commerce

application "Hypercare" phase

. SharePoint administration

WellPoint, Waukesha, WI 2006 - 2007

For subsidiary Meridian Resource Company performed as Business Analyst,

Process Analyst and Data Architect. Strategic software and database

development requirements development, business process analysis and

management.

. Developed Business Requirements, System Requirements, Functional

Requirements, Data Requirements for complex core, claims and EDI

relational enterprise databases and EDI system through stakeholder

interviews, Joint Requirements Development (JRD) sessions, document

analysis, prototyping, Use Cases, storyboards, interface analysis,

modeling

. Six Sigma process analysis for EDI processes producing SIPOC Matrices,

UML Activity Diagrams, EPC Diagrams, Context Diagrams, Data Flow Diagrams

. Modeled EDI and transactional databases and data warehouses for ANSI

standard HIPAA-compliant medical claims

HSA Bank, Sheboygan, WI 2005 - 2006

Business Systems Manager over IT department reporting to VP of IT. Project

management and business analysis process development and implementation,

departmental management.

. Developed business cases for new e-commerce projects

. Developed Business Requirements, System Requirements, Use Cases and Test

Cases through stakeholder interviews, Joint Requirements Development

(JRD) sessions

. Designed and implemented project management methodology incorporating

Business Analysis function

. Planned and managed IT e-commerce projects

. Member of Business Process Management group identifying and prioritizing

bank initiatives and operations

. Quasi-Agile development life cycle

Lands' End, Dodgeville, WI 2001 - 2005

For Warehouse Operations performed as Business Analyst, Systems Analyst,

Project Manager, Project Lead. Warehouse management systems for order

fulfillment, transportation management solutions for purchase order /

receipt / sales forecasting supply chain, workforce management solutions

for value-added services and peak capacity optimization.

. Designed and developed legacy and distributed warehouse management,

workforce management and transportation management solutions

. Developed Business Cases for legacy and e-commerce project initiation

. Developed Business Requirements, System Requirements, Functional

Requirements, Report Requirements, Use Cases, Process Narratives, through

stakeholder interviews, Joint Requirements Development (JRD) sessions,

document analysis, interface analysis for Order Fulfillment, Value-Added

Services, Shipping and Receiving, Facilities Management, Gift Card

Promotional Programs, and Merchandising

. Developed Test Cases, Test Plans for QA testing and User Acceptance

testing

. 25% Waterfall, 75% Agile development life cycle

. Executed RFI / RFP process for vended facilities security product

Independent Consultant, Townsend, MA 1996 - 2001

Self-employed owner and operator of IT consulting firm servicing nationally-

known investment services companies in the metropolitan Boston area. Tax

reporting processes, information systems environment synchronization

process analysis and systems development, investment services B2B e-

commerce, financial services merger and acquisition planning and execution,

B2C e-commerce investment reporting.

Major clients:

> Putnam Investments, Andover, MA: July 2000 - January 2001

> Fidelity Investment Services Company, Boston, MA: July 1999 - June 2000

> Investors Bank and Trust Company, Boston, MA: April 1999 - July 1999

> Mellon Trust, Medford, MA: August 1998 - April 1999

> First Data Corporation, Boston, MA: April 1997 - August 1998

> Houghton Mifflin, Boston, MA: November 1996 - April 1997

. Developed Business Requirements, System Requirements, Functional

Requirements, Data Requirements, Use Cases, Process Narratives through

stakeholder interviews, Joint Requirements Development (JRD) sessions,

document analysis, interface analysis, reverse engineering

. Developed and executed Test Cases, Test Plans

. Six Sigma process analysis and production of SIPOC Matrices, UML Activity

Diagrams, EPC Diagrams, Context Diagrams, Data Flow Diagrams

Addison Wesley Longman Inc., Reading, MA 1994 - 1996

Systems Analyst for Secondary Education and Higher Education divisions.

Information systems department management, business development process

management.

. Conducted Joint Application Design (JAD) sessions, stakeholder interviews

for requirements and specifications development

. Designed and developed mainframe applications and transactional databases

and data warehouses

. Managed team of 12 developers

Taco Bell Inc., Irvine, CA 1992 - 1994

Business Analyst, Process Analyst and Systems Analyst.

. Developed complex mainframe online and batch systems

. Modeled and developed legacy and relational databases

. Produced all necessary system design and support documentation

. Executed testing at all levels

Custom Software Inc., Irvine, CA 1990 - 1991

Business Analyst and Systems Analyst.

. Redesigned and replatformed enterprise transactional and data warehouse

databases

. Redesigned and developed enterprise applications and databases

. Developed all necessary system design and support documentation

. Executed testing at all levels

Education and Training

Madison Area Technical Schools, Madison, WI 2002 - 2004

Certificate in J2EE Development and Web Programming (partial)

GPA: 4.0

California State University, Long Beach, CA 1986 - 1989

Bachelor of Science, Business Administration, School of Management

Graduating GPA: 3.5

University of California, Irvine, CA 1985 - 1986

Undergraduate studies, Mathematics and Computer Sciences

GPA: 3.5

Affiliations and Professional Groups

International Institute of Business Analysis Since 2007

References

Available upon request

Contact this candidate