Customer Service Quality Assurance

*** * ******** ***** 229-***-****,

Leesburg, GA *1763 *******@****.***

Lacey S. Carmon

Objective To work in an organization that has a strong mission of excellent customer satisfaction and

allows the employees to not only be a team player but the ability to grow within the organization.

Experience 2006-Present Phoebe Putney Memorial Hospital Albany, GA

Office Coordinator, Human Resources

• Answer phone

• Oversees the reception area functions for Employment Office to ensure proper greeting and

direction

• Take and relay accurate messages

• Greet and direct visitors

• Organize and maintain files, records, logs and other controlling systems and retrieve files as

needed

• Sort, distribute and/or files incoming documents and other correspondence

• Comply with established department equipment and supplies

• Maintain adequate supply of Human Resource Division forms

• Order flowers/plants for hospital departments

• Maintain department equipment and supplies

• Maintain quality assurance, safety, environmental and infection control information

• Produce check requests as required

• Maintain confidentiality

• Active participant of the Employee activities committee and assists Director of Employee

Relations in successful completion of these activities

• Manages schedule for Employee Hearing Committee

• Performs other duties as assigned

2003-2006 Phoebe Putney Memorial Hospital Albany, GA

Outpatient Registrar/ Inpatient Registrar

• Interview and register patients or their representative for services at Phoebe Putney

Memorial Hospital

• Provide hospital personnel, patients and their families with seamless and efficient

registration experience

• Collect accurate patient demographics and insurance information to be used for billing and

reimbursement purposes

• Financial and clinical information needed to register the patients quickly and accurately as

possible

• To provide a record for Ancillary orders and completed the MSP Forms for Medicare

Recipients

• Maintained excellent customer service skills for the patient and HIPPA Privacy

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2003-2001 Phoebe Putney Memorial Hospital Albany, GA

Information Representative

• Provide assistance, guidance and direction to visitors and patients

• Ascertain the nature of their business; assist and/or direct visitors and patients to various

locations in the hospital when appropriate

• Call for escort when necessary

• Served as the Gateway into the hospital following HIPPA Privacy Policies and the hospital

such as bad weather, security risks and possible cardiac arrests

• Maintain files on patients request for telephone service and of all calls transferred to and

from patient phones

• Maintain directory and files on active and discharged patients, their location, patient status,

and other information according to established procedure

• Performs other duties as assigned

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Education 2007-2009 Darton College Albany, GA

• A.A.S, Office Administration

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• 2009-Present Albany State University Albany, GA

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• Pursing B.S, Business Administration

Skills Customer Service, Microsoft Office Products

Clerical Office Procedures, Communication Skills

Medical Terminology, Telephone Office Procedures

HIPPA Practices Star/ ADT System

Cash Receipts Business/ Office Machines

Task Manager/ Team Player

References: Available Upon Request

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