Customer Service Administrative Assistant

Heidi J. Freeland

**** ****** ***** **** *** Albany, OH 43054 563-***-**** *************@*******.***

Career Objective

Manage and File for Professional Office

Institution: Iowa Wesleyan College Major: Sociology Graduated: May 2005

Work Experience: May 2009-Present Directions for Youth and Families Columbus,

OH

Outreach Worker

• Provide and coordinate in-home outreach work for clients ages 5-18 in their homes

as

well as provide school outreach services

• Complete case notes on a weekly basis

• Develop Individual Service Plans for clients

• Documenting progress toward goals from ISP.

• Co-facilitate AOD, Anger Management and Self Esteem building groups

Nov 08-May 2009 Family Systems Unlimited Iowa City IA

Remedial Skills Specialist and Child Mental Health Therapist

• Provide and coordinate in-home remedial and Child Mental Health(CMH) waiver

services

• Completed case notes and treatment plans

• Documenting progress toward DHS mandated goals

Aug. 2004-April 08 Family Resources, Inc. Muscatine,

IA

Sexual Assault/Domestic Abuse Advocacy Program

Community Advocate/Sexual Assault Advocate

• Provide counseling services to survivors of sexual assault and domestic violence

• Provide medical and legal advocacy and help obtain civil protective orders for clients

• Conducted presentations to students in the Muscatine County School District on

bullying prevention, self-esteem building, sexual harassment, healthy vs. non

healthy

relationships, teen dating, violence and rape

• Conducted training and presentations to community professionals on sexual assault

and domestic violence

• Help supervisors with grant writing

• Worked on and processed yearly, monthly and weekly statistics

• Coordinated events and fundraisers to raise awareness for rape, sexual assault and

domestic

violence

• Developed curriculum on self-esteem building for school presentation

April 2003-Aug. 2004 Letica Corp. Muscatine,

IA

Administrative Assistant/Assistant CSR

• Performed Customer Service Representatives duties

• Processed hourly payroll functions for Human Resource Manager

• Processed orders, customer complaints, and sample requests

• Completed daily figures, daily hours, daily billing sheets, and QOS(monthly)

Other Experiences/ Certifications

Certified Mandatory Child Abuse Reporter thru Family Resources Inc 2008

Certified Sexual Abuse and Domestic Abuse Counselor 2008

recently volunteering at the Muscatine Women’s Domestic Abuse Shelter

Proficient in Microsoft Word, Excel, Power Point and Outlook.

Work References

Lee Gillespie Directions for Youth & Families 440-***-****

Lindsey Fox Directions for Youth & Families 419-***-****

Aisha Jackson NYAP 614-***-****

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