Customer Service High School

Anna Jean Fleming

**** **** ** **, ****** Acres, FL, 33973

abk250@r.postjobfree.com ? 615-***-****

PROFILE

Personable, highly motivated person with a good record of achievement and

demonstrated success. Good interpersonal skills; ability to work in multi-

disciplinary environment with experience at mentoring. Tenacious in

building new business, securing customer loyalty and forging strong

relationships with customers and business partners. Familiar with

differing aspects of business working closely together with colleagues and

management. Firm belief in hard work ethic and hold much integrity.

Core Competencies Include:-

? Organizational Leadership ? Computer Literate

? Communicational Skills ? Sales Growth/Development

? Care Pathway Orientation ? Team Working

? Health Care Skills ? Key Client Retention

? Health Care Data Systems

PROFESSIONAL EXPERIENCE

Customer Service Advisor: April 2007 - August 2009

Newcastle Building Society, Northumberland. UK

Newcastle Building Society provide all aspects of financial management and

services including: Investment Planning (including High Interest Bearing

accounts following the FTSE); Mortgages, Home Insurance, Pensions and

Equity Release, Will Writing and Funeral Planning.

From joining I quickly progressed through training on the various service

packages, achieving high pass rates. I met and often exceeded very

challenging product targets set forth by the company. This was achieved

through ensuring customers financial goals and needs were explored and met.

On account of my exemplary customer skills many customers sought always to

deal with me.

I assisted customers with their general banking needs such as checking,

savings, deposits, withdrawals, and transfers. I was involved in training,

performing corporate marketing tasks, and telesales. In addition I was

solely responsible for the administrative organization and clerical

management tasks for the Branch such as creating the target sheets,

generating new incentives for each quarter, account opening and

authorizing, answering phones, data entry, mail, filing, and the ordering

and management of office supplies. In order to perform my job effectively,

it was critical I was proficient with computer knowledge and the specific

company software established by Newcastle Building Society. This knowledge

allowed me to perform data base coding to properly keep track of day to day

transactions and tasks.

Now married and living with Permanent Residency in the US and Green Card, I

am extremely keen to further my career with a company that focuses on

rewarding hard work and loyalty.

Nursing Clinical Assistant: May 2005 - April 2007

Hexham Hospital, Northumberland. UK

I was part of the Bank System and worked in various departments including:

ICU, Care of the Elderly, Children's Care, Rehabilitation, Orthopaedics,

and Physiotherapy.

All aspects of nursing assistant duties undertaken - I had intended to

pursue nursing; however, there was a shortage of vacancies at the time and

I decided to expand and improve my abilities in a different environment.

Customer Service Advisor

Brocksbushes Farm Shop, Corbridge, Northumberland. UK

Brocksbushes is a farm providing both local produce and regional country

specialists including wide ranging handmade gifts. It also has a fine tea

room.

My responsibilities initially included till work, restocking/ordering of

stock. Within six months I progressed to the Garden Department where the

same duties applied, but on a larger scale. It also included staff

management. During Seasonal times I played a significant role in

organizing and creating crafts and displays.

SELECTED ACHIEVEMENTS

? Voluntary extensive physiotherapy course with North East Hospitals.

- Certificate of achievement.

- Supplementary insight into attending to physical, physiological,

psychological and personal needs of patients.

? Voluntary work with Northumbria Mounted Police Section at Ponteland

during high school years.

- Increased communication skills.

- Team working abilities in both physical and emotionally hard

working environment.

? Voluntary work in Children's Health Camp in Belarus.

- Development of interpersonal skills crossing the language barrier.

- Cooperative working with wide range of individuals.

- Involvement in all aspects of children's activities.

? Music - completed all grades on flute and piano and became member of

Alnwick Band performing in concerts in UK and France. Gained 2nd place in

Northumberland Music Festival playing solo flute and 3rd place in

piano/flute duet. Self taught Clarinet and Violin.

? Commitment to succeed

? Sport - captained hockey and athletic teams in middle and high school.

Represented school and County in cross-country running, athletics and

gymnastics.

? Competitive spirit.

? Team building.

EDUCATION AND TRAINING

Queen Elizabeth High School - 2005

A Grade English Language, English Literature

B Grade History, Geography, Health and Social Care, German

C Grade Science (Biology)

D Grade Math

Professional Qualifications

Funeral Planning - Newcastle Building Society

ASIS - Newcastle Building Society

Professional Development Courses

Personnel Management (not completed due to move to US)

Account Management and Customer Service

Nursing Clinical Assistant

INTERESTS

Horse Riding and Fishing

Music

Church Life

Reading and Movies

Social life with Husband and Family and Friends

SECURITY CLEARANCE

During my work as Auxiliary Nurse and church holiday club, I was cleared

through my CRB (Criminal Record Bureau) check and I continue to maintain a

clean criminal record. I have recently gone through the US Immigration

Process which includes numerous background checks and biometrics and I have

passed and gained Permanent Residence in the US.

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