Sales Customer Service
Resume:
Paula Kwiatkowski
Centerville, MN 55038
abk234@r.postjobfree.com
Highlights Experienced, energetic professional with proven sales performance against a sales
quota. Excellent communication, interpersonal and telephone skills. Hard working
and able to learn new things fast. People person and easy to get along with.
Adaptable to new situations and good in a business setting. Experienced working in
Microsoft Word, Excel, Access and PowerPoint.
Work History EMC Publishing, LLC, St. Paul, MN November 1, 2004 – June 30, 2010
Sales Support Specialist January 5, 2009 – June 30, 2010
• Coordinated all requests for targeted flyers, brochures and mailing campaigns.
Prepared cost proposals and offer letters as requested.
• Kept all marketing materials up-to-date, including sample packages and folders.
Assisted with changes as needed.
• Assisted with all preparations for exhibits and conferences, including oversight of
product shipments to sites.
• Managed the textbook submission process, include monitoring of all prices on a
routine basis.
• Laid off along with the other Sales Support Specialists due to the ongoing effect
of the economy on the Publishing Industry.
Inside Sales Representative February 1, 2007 – January 4, 2009
• Out of about twenty three experienced Account Managers/Inside Sales
Representatives, I was number three in the country for meeting/exceeding sales
goal one out of the two years that I was in the Inside Sales Representative
position.
• Made cold calls to potential customers and followed up on leads.
• E-mailed customers to follow up on leads generated by marketing efforts
and to respond to customer e-mail queries on product.
• Maintained customer on-line accounts.
• The president of the company moved me to the Sales Support Specialist position
just prior to the entire Inside Sales Department being eliminated and laid off so
as to not, as he put it, lose my vast product knowledge.
Customer Service Representative November 1, 2004 – January 31, 2007
• Was responsible for answering incoming customer telephone calls and
responding to customer e-mails. Answered questions about product, shipment
delays, backorder problems, stock availability, price information, etc. Took
requests for purchase orders and sample/desk copies.
• Was responsible for outgoing calls to customers and email/fax notification
about price changes, purchase order discrepancies, purchase order
confirmations, return authorization requests, etc.
• Provided support to sales representatives and worked closely with the
Marketing Department to get out adoption samples, samples for shows and
conventions and materials for the sales reps.
• Processed all International/Canadian orders/sample requests.
• I was selected by the President of the company to be promoted to an
Inside Sales Representative position for a new department, the Inside Sales
Department, that he was creating.
Business Owner, Centerville/White Bear Lake September 1996 – October 2004
Daycare Operator
• Was responsible for the daily care of an
average of six children.
• Successfully ran every aspect of my own
business from maintaining adequate supplies to planning and executing events,
trips and projects.
McCarthy-Duce Sales, Customer Service Representative
3M, Payroll/Administrative Specialist
Education St. Paul Technical College
St. Paul, MN
Graduated with a Diploma as a Word Processing Secretary
Lakewood Community College
White Bear Lake, MN
Pursued studies in Liberal Arts
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