Customer Service Representative
Resume:
ARPI ABULYAN
*** ******* ***** #*, ********, CA *1207 C: 818-***-**** H: 818-***-**** abk22o@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
6+ years of exceptional interpersonal and collaborative customer service skills
Outstanding organizational and administrative handiness (including scheduling experience)
Excellent ability to identify areas of improvement and initiate timely change
Flexible, enthusiastic, and dedicated
EDUCATION
California State University, Northridge, Northridge, CA Expected Grad. May 2013
Master of Arts
Major: Education Administration
Graduate Certificate of Business Administration
California State University, Northridge, Northridge, CA May 2008
Bachelor of Arts
Major: Liberal Studies, Minor: Ethnic Studies
PROFESSIONAL EXPERIENCE
Take Ten Deli and Grill, Sherman Oaks, CA Nov 2007 – present
Manager
Keep track of inventory and research lower cost alternatives for vendors
Develop new strategies to ensure efficient use of work hours and encourage employees
Supervise 7 employees during work hours to help ensure the best customer service
Handle minor accounting and payroll duties
AtoZ In-Home Tutoring, Los Alamitos, CA Aug 2009 – May 2010
Private Tutor
Specialized in No Child Left Behind Act, serving underprivileged and/or low-income families.
Tutored up to 4 students per semester with Math and Language Arts.
Kept records of students’ progress with weekly/monthly testing
Under the Sea Indoor Playground, Newhall, CA Oct 2006 – Nov 2007
Coordinator of Events
Arranged birthday and other parties for children from 10 months to 12 years of age
Worked with parents to ensure they receive the options best suited for their children
Led and trained new team of 5 employees to help ensure the safety of the guests and staff
Washington Mutual, Chatsworth, CA Aug 2004 – Feb 2006
Customer Service Representative
Handled high volume of calls (400 a day) regarding customer’s inquiry on their accounts.
Used sales to…Opened accounts, explained and processed investments and other financial services.
Researched account problems, resolved complaints, and corrected records.
SKILLS
Computer: Microsoft Office
Language: Fluent in Armenian, familiar with Spanish
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