Customer Service Administrative Assistant

CASEY J. ROBINSON

**** *. ********** **, ******** City, MI 49684

********@****.****.*** 231-***-****

Education GRAND VALLEY STATE UNIVERSITY Grand Rapids, MI

Seidman College of Business

Bachelor of Business Administration in Marketing and Management,

May 2010

Cumulative GPA: 3.20/4.0

University Honors (Fall 2006, 2008)

Member, Phi Chi Theta Professional Business and Economics

Fraternity

Experience gRAND VALLEY INSTITUTIONAL MARKETING Grand Rapids, MI

Jan. 2008-Feb. Student Marketing and Administrative Assistant, Market Research

2010

Organized and analyzed research on Graduate Program enrollment

within state of Michigan in order to produce report on key

factors influencing enrollment

Presented findings to GVSU Graduate Programs, facilitating

administrative decisions on strategic program expansion that

would increase enrollment interest

Edited GVSU's sustainability report, preparing for annual

release

Created and updated in progress jobs using Virtual Ticket,

Photoshop and Drop box software's in order to expedite

completion of marketing projects

Developed and implemented new system of organizational filing

for all Institutional Marketing's finished and in progress job

proofs

Sep. 2009-Dec. GRAND RAPIDS WHITEWATER INITIATIVE Grand Rapids, MI

2009

Marketing Consultant

Collaborated with organization administrators to develop a

creative marketing plan in order to increase community awareness

of program objectives

Used online social media networks in order to inspire support to

open up stretch of the Grand River for whitewater recreational

purposes

Researched and demonstrated effective new viral marketing

techniques

Prepared and presented marketing plan to Whitewater Initiative

executives

Aug.2009-May GRAND VALLEY STATE ADMISSIONS OFFICE Allendale, MI

2010

Student Ambassador, Student Services

Assisted admissions office with recruitment events including

student previews, visitation days, and panel discussions in

order to improve recruitment experience

Enhanced GVSU population by providing a positive representation

of student body and sharing personal experiences with

perspective students and parents

Jan. - April rOCK AGAINST HUNGER Grand Rapids, MI

2009 Event Planner, Fundraiser

Prepared and organized a benefit concert at Grand Valley State

University to help Second Harvest Gleaners Food Bank in Grand

Rapids

Solicited money in donations in order to fund project given

empty budget allowance

Communicated with concert venue, multiple donors and food bank,

providing updates on relevant and important information and

ensuring smooth preparations

Presented project to a class of 35 students, demonstrating

overall results and effectiveness of overall project goals,

planning and execution

Additional Proficient with Microsoft Office programs, previous experience

with Adobe Creative Suite programs Photoshop, In-Design and

In-Design, basic HTML and website editing knowledge

Over six years' restaurant and customer service experience

including four years as a server, working to provide customer

satisfaction while ensuring quick table overturn for restaurant

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