Medical Assistant

LaTonya L Monroe

*** ****** ***** **

Apt *F

Richmond Hill, GA 31324

USA

Email:abk21z@r.postjobfree.com

Home: *** (318) 8965

Work Experience

Savannah Chatham E911 (03/01/2010 Present) Telecommunications Officer

Savannah, Georgia United States

Supervisor: Bonnie Hodges 912-***-****; Contact: Yes

Salary: $13.46 per hour

Hours per week: 40

Duties: I currently serve as an Emergency 911Telecommunicator, alarm monitor dispatcher and provide assistance to the responding service

units: Police, Fire, EMS and Rescue agencies on a rotating shift. The employee must be able to handle difficult, stressful situations in a calm,

confident manner. The employee will use a variety of computers systems with different software programs in order to receive 911 traffic, monitor

alarms, dispatch responding service units and maintain Data file for various office automation. Work is performed on a rotating shift, which

includes weekends and holidays. Provides work assignments to the 911 monitors assigned to the section. Serve as the assistant system

administrator for the alarms. Answers all non emergency and emergency 911 telephone lines, obtaining information and recording pertinent

information regarding the nature and urgency of the situation; determines appropriate response and expeditiously alerts responsible units or

agencies via radio or telephone. Dispatches and directs responding service units, i.e. Police, Fire, EMS, and Rescue agencies, etc., promptly to

emergency and other locations. Maintains constant status and availability of all emergency service units and assist authorized agencies with

GCIC Information. Interacts and communicates with various groups and organizations involved in the operations of the Division including

Division EOC, Military Police, Fire, Safety, Security, EMS, the general public and outside agencies such as wrecker companies, Forestry

Commission, security agencies,. and other city, county, state and federal agencies. Continuously monitors the installation alarmed facilities,

which are linked to the primary monitor site. Telephonically contacts facilities when a problem or concern arises. Advises appropriate agencies

of responses required for each facility, and monitors foe correct response from the facility. Annotate any problems or concerns on the log sheet

Clears the alarm after satisfactory conclusion of any incident and resets. Alerts the supervisor of any problems encountered. Maintains printer

directly linked to the computer system and insures operational readiness at all times. Monitors the status of all equipment within the security

system. Reports any security violations to the installation security officer and the system administrator. Reports malfunctioning alarms to the

system administrator and coordinates repair efforts with contract personnel, Department of Public Works. Maintains files of identification codes

on authorized persons to access or secure each facility. Addition to the computer linked alarms the employee will also monitor fire alarms and

facilities with Commercial Intrusion Detection system (CIDS). Maintains log sheets and up to date access roster for facilities using CIDS or

JSIIDS. Performs weekly/monthly testing of the dispatching systems, alarm systems and GCIC. Operates computer terminals in order to input,

extracts, and maintain a variety of installation information. Employee will assist the 911 Center and support mission by processing a variety of

letters, reports, historical files, memorandums, forms, information papers, Integrated Commercial Intrusion Detection System (ICIDS), etc.

Employee updates, corrects, or eliminates files as required. Researches data files for pertinent information, example: number of fire alarms in

one location, registration of weapons, bikes, vehicles, etc. Database usage will include, but is not limited to GCIC, Alpha Roster, 3998 Card File,

MTF Editor, Forms Engine, and Microfiche. The employee may be required to perform one or more of the following duties: maintain required

reporting records, receive telephone calls, and directs as appropriate. Maintains log books, assigns document numbers, maintains office files

IAW established procedures.

Coby Electronics (08/01/2009 01/15/2010) Administrative Assistant/Information Receptionist

Savannah, Georgia United States

Supervisor: Mike Hardial 347-***-****; Contact: Yes

Salary: $10.00 per hour

Hours per week: 40

Duties: Compared data with source documents, or re enter data in verification format to detect errors. Compiled, sorted and verified the

accuracy of data before it was entered. Located and corrected data entry errors, or reported them to supervisors. Maintained logs of activities

and completed work. Read source documents such as canceled checks, sales reports, or bills, and entered data in specific data fields or onto

tapes or disks for subsequent entry, using keyboards or scanners. Loaded machines with required input or output media such as paper, cards,

disks, tape or Braille media. Resolved garbled or indecipherable messages, using cryptographic procedures and equipment. Selected materials

needed to complete work assignments. Stored completed documents in appropriate locations. Maintained activity in keeping track of received

data and source documents, preparing and sorting source documents, identifying and interpreting data to be entered. Contacted originators of

source documents in order to resolve questions or inconsistencies. Responsibilities also include entering alphabetic, numeric, or symbolic data

from source documents into computer following format displayed on screen, making necessary corrections to information entered, compiling,

sorting, and verifying accuracy of data to be entered, reviewing error reports and providing routine office support such as making copies, faxing,

answering phones, prepares correspondence for mailing, and delivering and picking up correspondence. Reviewed customer requests and

determined if a suitable item is available as a substitute. Responded to customer supply and equipment requirements, conducted various

computer searches on product to determine available supply. Contacted various suppliers and vendors via email and telephone, placed orders,

obtained final pricing and resolved discrepancies as required. Updated and maintained supply and product list. Coded all transactions of stocked

and non stocked products for processing, assigns a locally managed control number, and captures demand data. Reviews listings and output

transactions to ensure proper posting. Resolved non routine discrepancies or unique or unusual problems relating to quantity, funding, or

substitution of items. Received large volume of official outgoing mail involving a variety of items. Reviewed each piece of mail to determine

appropriate postal class which will dispatch mail in the most expeditious and economical method. Checks mail for proper format and

conformance with USPS and DA standards. Notifies originator of improper mailing requests and advises originator of proper procedures.

Weighs, computes postage, seals, labels, sorts and packages mail and places postage on mail. Receives, sorts and distributes all types of

official mail and distribution to various staff offices. Provided directory service for all mail which is undeliverable as addressed, incompletely or

incorrectly addressed or unknown at the unit of address. Records daily meter register readings. Verifies accuracy of changes made to each

account and makes adjustments due to incorrect metering or equipment malfunctions. Maintains accurate costs records of postal charges for

budgetary purposes. Prepares reports as required. Receives customers and answers calls from routine to in depth inquiries, and ascertains the

nature of the visitor. Processed mail being held for different office personnel. Maintained contacts with co workers and customers to obtain and

provide information and initiate and complete duties. Checked mail for proper format and conformance with USPS, notified originator of improper

mailing requests and advises originator of proper procedures. Lifting and carrying of moderately heavy materials (up to 50 pounds) and

occasional lifting of heavier materials. Trains/briefs new employees assigned to the department.

PRC (09/01/2008 04/30/2009) Technical Support Representative

Palatka, Florida United States

Supervisor: Marjorie Baumes 386-***-****; Contact: Yes

Salary: $9.75 per hour

Hours per week: 40

Duties: Provide technical support to customers, internal field associates and management via phone, email and chat. Use Call Center software

programs and computer systems to resolve and track client issues. Serve as liaison between clients and management, support groups and the

business unit. Closely adhere to a call handling schedule. Participate in outbound calling projects as needed. Provide assistance and

information to clients via phone, email and chat. Interpret clients' needs and utilize Call Center software programs to identify possible

resolutions. Update frequent changes such as new employees, movement of office locations, and assignment of telephone numbers.

Troubleshoot software and hardware products to ensure client satisfaction. Must have a strong technical working knowledge of supported

products. Ability to accurately track and document client contacts. Maintains numerous logs to record each action. Uses a variety of basic

software programs to extract data and provide current and correct information. Furnishes information in response to inquiries, retrieves available

office files and records, or refers callers to appropriate person or agency. Operates an automated office information processing system

(computer, printer, etc.), to produce, store and process information material. Researches computer data or files to prepare individual project

review reports, status reports, general information and on work orders, to include standing operating orders. Maintains and reviews

computerized files (customer lists, task lists, shop files, etc.). Researches error listings to determine cause of error utilizing files, contacting shop

personnel, cross referencing various listing etc. and makes corrections. Types standard report forms, routine form letters, and rosters.

US Army (11/16/2006 05/15/2008) Petroleum Supply Specialist

Fort Lee, Virginia United States

Supervisor: Voshawn Grant 843-***-****; Contact:Yes

Salary: $28,000.00 per year

Duties: As a Petroleum Supply Specialist I was primarily responsible for supervising and managing the reception, storage and shipping of bulk

or packaged petroleum based products. Duties performed by soldiers in this MOS include: Receives and stores bulk and package petroleum,

oils, and lubricants products. Issues and dispenses bulk fuels and water from storage and distribution facilities to using units. Selects and

submits samples of petroleum, oils, and lubricants to laboratory for testing. Performs petroleum and water accounting duties. Operates

equipment associated with petroleum and water distribution system and multi product pipeline system. Fuels and defuels vehicles, aircraft, and

stationary equipment. Takes emergency precautions to prevent harm to self and facilities in event of petroleum spillage or fire. Assigns duties,

spot checks work adequacy, and instructs and supervises subordinates in work techniques and procedures. Determines source of product

contamination in storage areas and pipelines and directs reclamation and disposition for petroleum products. Assures adherence to safety

procedures and ensures keeping of efficient, clean, and safe work environment. Supervises aircraft refueling and defueling operations. Prepares

project papers and staff reports and/or delivers oral briefings to encourage understanding and acceptance of recommendations made. Maintains

and updates reference materials.

Education

High School

Westover High School (08/16/1999 06/06/2003)

Fayetteville, North Carolina

United States

Description: Successfully complete the unit/course requirements in grades 9 through 12. Required to meet state and local graduation

requirements that were in effect upon their first entry into grade nine.Graduation requirements will be determined by N.C. Course of Study

Requirements.Must meet all graduation requirements and attain passing scores proficiency tests adopted by the SBE and administered by the

Cumberland County Schools.

Technical School

First Coast Technical School (04/29/2009 06/08/2009)

Palatka, Florida

United States

Description: The Certified Nursing Assistant course provides the student with the necessary skills to seek employment in long term care

facilities as Certified Nursing Assistants. Emphasis is on basic principles of nursing, development and application of nursing skills in long term

care facilities.

Technical School

South University (10/2008 Present)

Savannah,Georgia

Associates in Medical Assisting

Additional Information

Knowledgable of US Postal Service, and Postal regulations and procedures to prepare outgoing mail for dispatch.

Skill in the operation of an electric typewriter and computer terminal with associated hardware. Must be proficient in a variety of software

application programs to include Word, Power Point, Access, Excel, Microsoft Outlook calendar program, and Microsoft Outlook Email.

Knowledge of spelling, punctuation, capitalization, arrangement, grammar and required formats

Ability to operate postal equipment.

Ability to type and to use computers in order to correctly input and access address data and to perform word processing tasks for general office

correspondence.

Knowledgable of expendable and non expendable medical supplies and how they are acquired and utilized in order to effectively classify and

catalog, and procure items of an emergency nature.

Knowledgable of utilized automated supply systems in order to maintain and retrieve supply data and information, and transfer supply and

purchasing data between liaison organizations

Knowledgable of supply regulations, policies, and procedures relating to the purchase of stocked and non stocked expendable and non

expendable medical supply items. (06/08/2009)

License Certified Nursing Assistant (06/08/2009)

The Certified Nursing Assistant course provides the necessary skills to seek employment in long term care facilities as Certified Nursing

Assistants. Emphasis is on basic principles of nursing, development and application of nursing skills in long term care facilities

Training Field Sanitation (11/20/2008)

US ARMY CERTIFIED SUPPLY SPEC. (02/15/2007)

Ensure proper equipment handling.

Training Ammunition Handler/ Armor course (10/17/2008)

Ability to handle ammunition and inspect weapons.

Certification First aid and bloodborne pathogen (08/25/2007)

First Aid is the immediate care given to the injured or suddenly ill person. It is the temporary assistance that is rendered until competent medical

care, if required, arrives and takes over. This is a basic program that will concentrate on the first five minutes of care. If your work or lifestyle

places you in locations where the EMS (Emergency Medical Services) response time is questionable, we recommend that you participate in a

first responder program.Properly applied first aid can save lives, reduce recovery time, and quite possibly be the difference between temporary

disability or lifelong disability of the victim.

License Accident Avoidance (05/09/2007)

License Military Drivers License (06/01/2007)

Ability to operate military vehicles and heavy machinery.

Certification Combat Life Saver (05/01/2007)

Perform Tactical Combat Casualty Care .Evaluate a Casualty and Open and Manage a Casualty's Airway. Treat Penetrating Chest Trauma and

Decompress and Tension Pneumothroax. Control Bleeding.Initiate a Saline Lock and Intravenous (IV) Infusion. Initiate a Field Medical Card.

Request a Medical Evacuation. Evacuate a Casualty Using a Sked or Improvised Litter.

Knowledgable in various medical facility units and services, and the medical terminology and procedures common to each to properly arrange

patient appointments to avoid conflicts in patient care and treatment.

Knowledgable of clinic schedules, medical services, procedures used at other medical facilities to which patients are commonly referred.

Contact this candidate