Customer Service Sales

Felicia Anderson

**** ******** ******, *********, **, 94533, 510-***-**** cell

abk20j@r.postjobfree.com

OBJECTIVE: Seeking an Executive Administrative career opportunity,

utilizing my organizational skills, leadership qualities, excellent

communication and analytical abilities to the highest level.

Core Competencies

Excellent communication skills

Troubleshooting and problem resolution

Self Starter, multi-task, and strive to meet highest standards

Inventory database administration

Project management, sales and marketing experience

Great customer service skills

Proficient with Microsoft Office suite, Outlook Internet Explorer and other

general software

Committed Lifelong learner

EMPLOYMENT EXPERIENCE

Blue Shield of California San Francisco, CA

07/06 - present Senior Administrative Assistant

. Provide administrative support to the Vice President of Pricing, 5

Actuarial Directors as well as a Senior Managers in El Segundo office.

. Coordinate general administrative functions such as maintaining files,

sorting and distributing mail, procurement of general office

equipment and supplies

. Managed calendar appointments, arranges meetings and coordinates

travel arrangements

. Acts as an information source on organization policies, procedures or

administrative guidelines and recommended changes to procedures when

appropriate.

. Composes correspondence, prepares presentations and creates and

maintains system files and reports.

. Coordinates special projects and unit activities.

. Liaison to various business units for detail pricing reports and

information

01/06 - 06/06 Project Coordinator- Rosetta

. First point of contact for new Rosetta team members

. Assisted with the program and project execution team meeting

arrangements and executing communication plans

. Coordinated training for new and existing Rosetta team members

. Submitted MAC requests for infrastructure hardware and software needs

. Project Librarian - handled all project management and documentations

California CPA Education Foundation Redwood City, CA

01/03 - 03/06 On-Site Administrator

. Audio/Video set up for continued education course

. Site liaison for venue facility and instructors

. Coordinated registration processes

. Handled course manuals and printed materials

Sony Electronics Inc, San Jose, CA

04/00 - 03/02 Executive Assistant

. Provided administrative support to the Director

. Reconciled department expenditures to endure proper accurate billing

. Arranged all department travel arrangements both domestic and

international

. Analyzed monthly and annual department finances

. Diagnosed Beta testing of Optical Storage device and software

GE Capital IT Solutions San Francisco, CA

01/98 - 03/00 Inside Sales Support

. Provided value add out-source solutions and support

. Established key relations with leading vendors in computer industry

Network Associates Menlo Park, CA

01/94 - 03/98 Customer Service Representative, International &

Domestic

. Achieved minimum sales up to 3 million per month even 36 million per

annum

. Provided inside sales support for international and domestic regions

. Managed end user database information for enhance technical solution -

customer service

EDUCATION

University of Phoenix

Business Management

Information Systems

Hayward Adult

Professional Studies

Legal Secretary Certificate

Washington Learning Institute,

Paralegal Studies/Certificate

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