Customer Service Representative

ALEACIA FLEMING

*** ******* *****, **********, ** 35806 Phone: 256-***-**** Email:abk20i@r.postjobfree.com

Objective To take what I have learned from the past work experiences and apply the

knowledge and skills to my current job and become an asset to the company.

Experience Server

05/2010 Present Brickhouse Sports Bar Huntsville,AL

Greet customers in a timely manner.

Place customer orders.

Cash out customer orders.

Give 100% customer satisfaction.

Customer Service Rep/Collections/Marketing

10/2009 04/2010 Titlemax Huntsville, AL

Contact patients to collect on accounts.

Solicitated to promote profit for company.

Opened loans for customers.

Explained payoff information.

Obtained a level of professionalism.

Tax Preparer

2/2009-10/2009 Childress Accounting LLC Huntsville, AL

Collected clients demographic information.

Entered W-2 information into the computer.

Collected various payment type for tax prep fee.

Collected payroll information for various companies.

Filed clients tax information into the proper location.

Customer Service Representative/Collections

10/2008-2/2009 Medco Services

Huntsville, AL

Contacted patients concerning outstanding balances.

Posted payments towards patient accounts.

Offered settlements and payment plans to better assist the patient.

Mailed payment letters and patient notices.

Provided 100% customer satisfaction to all patients.

Customer Service Representative/Sales

12/2007-10/2008 Comcast Corporation Huntsville, AL

Offered the company products and services to future or existing customers.

Experienced the products and services to better explain the quality and

advantage.

Answered technical calls.

Posted payments to customers accounts.

Customer Service Representative/ Emergency Room Registration

3/2005-1/2007 Huntsville Hospital Huntsville, AL

Entered patient demographic information.

Placed a identification bracelet on each patient.

Filed acceptable insurance information.

Provided hospital staff with patient charts to better service patients.

Maintained HIPPA rules and regulations for each patient.

Customer Service Representative/ Technical Support

12/2002-12/2004 West Telecommunications Huntsville, AL

Answered outbound technical calls.

Provided troubleshooting steps for various types of technical issues.

Answered inbound supervisor calls.

Monitored agents in On the Job training.

Education Alabama A&M University

8/2004-Present

Majoring in Accounting

Completed computer coursework

James Oliver Johnson High School

8/1999-5/2003

Graduated with a High School Diploma

Interests Computer applications and software, learning and developing new on the job

skills

References References are available on request.

Contact this candidate