Customer Service Human Resources
Resume:
Wanda Evans
Henderson, NC ****7
Phone: 919-***-****
Email: ***********@*****.***
Profile
I'm a well motivated college graduate with hands on training in a variety
of computer applications and 5+ years of customer service, sales, and
administrative experience seeking to find a career in business
administration.
Business System Administration
ECPI COLLEGE OF TECHNOLOGY
Technical Skills
Presentations
Accounting Journal/General Ledger/Revenue/Expenses
Keyboarding/ Typing 60+ wpm
Windows 95/98/2000/XP, Word/Excel/PowerPoint/Lotus Notes
File and Database Management/Spreadsheet/Data Manipulation/Workbooks
Professional Experience
GUARDSMARK, Raleigh, NC September 2009 to July 2010 SECURITY
Monitored CCTV
Lab Observation
Patrolled Several Bldgs
Liebert Check
Front Desk Administration
Daily Reports
Reported Issues
RWECC, Raleigh, NC May 2008 to January 2009 TELECOMMUNICATOR
Multi Tasking/Radio/Keyboarding
Dispatching for Officers, Humane, CCBI, Utilities, and Towing
Call Taking Interrogation
Memory Retention
Accuracy to Detail
Geography Knowledge
Provide Customer Service
Officer Safety
Key Achievements: Accreditation: CPR Cardiopulmonary Resuscitation)
EMD (Emergency Medical Dispatcher)
DCI (Division of Criminal Information)
STOCK BUILDING SUPPLY, Raleigh, NC September 2007 to January 2008 (temp
assignment) HUMAN RESOURCES ADMINISTRATOR
Background Checks
Updated the Advocate and HR Contact List
Switchboard
Documented Help line calls
Processed Relocation Request
Drug Screen Program
Created and Updated eHRAF
Adjusted Hire Dates
Ran Reports for Various Assignments
IBM-RTP, NC April 2007 to September 2007 (temp assignment) IP LAW
ADMINISTRATIVE SUPPORT
Maintained Patent Application Docket Folders (Filing Prosecution Papers)
Prepared Patent Application/Prosecution Documents
Filed Patent Applications and Prosecution Materials on-line via EFS Web
Received Invention Disclosures
Entered prosecution data via Lotus Notes database
Assisted Attorneys and Staff with General Office Duties
IBM-RTP, NC May 2006 to August 2006 (temp assignment) ADMIN/PAYROLL
SPECIALIST
Handled Calls Regarding Claims
Processed and Updated Claims
Sent Acknowledgment Letters to Employees with Receipt of Vouchers
Prepared Payroll Spreadsheets
Maintained the Department's Lotus Notes Database
Handled Discrepancies along with Various Other Administrative Duties
LENOVO-RTP, NC February 2006 to May 2006 (temp assignment) ADMIN/CREDIT
ANALYST
Processed Credit Checks
D&B Reports
Provided Credit Lines
Checked Web and Purchase Orders
Recorded Transactions
Handled Weekly/Monthly Reporting
Provided Excellent Customer Service
Completed Administrative Assignments
REFERERENCE UPON REQUEST
GLORIA HICKS
ECPI
QUIANA WILLIAMS
PPD
MIA SAVAGE
CITY OF RALEIGH
LAVERNE WIMBUSH
TEKELEC
CECELIA JONES
VERIZON WIRELESS
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