Customer Service Sales

Emily Stevens

abk1xy@r.postjobfree.com

517-***-****

Education: Bachelor of Business Administration, Siena Heights University,

Adrian MI

Major: Business Administration

Licensed with the State of Michigan for Life, Accident, and

Health Insurance 2006-Present.

Additional Coursework:

Jackson Community College, Jackson MI, 2003-2004

Albion College, Albion MI, 2001-2003

Employment:

Product Information Coordinator 2007-

Present

Masco Cabinetry- Adrian, MI

*Creation and maintenance of product data and bills of material

for all Merillat brand product,

revision of product information and coding to support daily

production and changes to the manufacturing model, leadership

and support of large scale projects to fulfill operational and

marketing objectives, organization and tracking of all project

tasks, collaboration with other departments and plant personnel,

application of Microsoft Office, Oracle, AS400, JD Edwards,

Stellant, AutoEDMS, Discoverer, and Numera Track It Software,

training of temporary and permanent staff as needed.

Project leader:

2007 Merillat Construction Enhancement Project

2008 New Product Introduction

2009 Flexible Panel Project & Setup of two Mill Component Plants

2009 Mt Sterling Assembly Plant Setup

2010 New Product Introduction

Proof Operator 2003-2007

United Bank and Trust- Tecumseh, MI

* PC data entry, application of DPS Item Entry software, deposit

balancing, application of critical thinking and problem solving

skills, calculation of deposit discrepancies, formulation and

documentation of both client and service representative

corrections, preparation and encoding of JP Morgan Chase cash

letter for transport, process Federal Treasury Tax & Loan

payments, and reconciliation of Comerica, National City,

LaSalle, and Federal cash letters.

Customer Care Consultant Fall

2006

Merillat Industries- Adrian, MI

* Account management for Ryland Homes, Denver CO. Managed all

account orders from initial request thru delivery and service,

order entry with an accuracy over 99.5%, aided Builder Denver

Team members in the servicing of multiple accounts, assisted

other builder and distribution teams with order entry, use of JD

Edwards and Citrix software, provided customer service via

incoming and outgoing phone calls, faxes, and email.

Insurance Agent

Bankers Life & Casualty Company- Toledo, OH

Spring 2006

*Sales of a variety of insurance products, customer service via

face to face and telephone communication with clients,

processing of applications and related materials for submission to

home office.

Retail Clerk 2004-

2006

Anything Engraved, Annette's Wedding Emporium, Pines Banquet

Hall

- Tecumseh, MI

* Utilized Microsoft Office applications and QuickBooks

software, facilitated retail sales, prepared items for

engraving, set up banquet hall for events, assembled company

catalogs, aided in planning and execution of three bridal expos,

priced inventory, provided customer service, completed office

filing duties, and received customer payments.

Office Assistant Summer

2003

Greenbriar Campground- Brooklyn, MI

* Processed guest reservations, facilitated telecommunications

efforts, provided customer service, received and processed

payments, performed data entry, operated general office

equipment, formulated daily bank deposits, and coordinated

customer check-in.

Night/ Day Stock and Cashier-

2001-2003

Busch's Valu Land- Saline & Tecumseh, MI

* Managed customer service counter during third shift, stocked

shelves, provided customer service, priced inventory, and

operated computerized cash register and scanning equipment.

Achievements:

Deans List, Siena Heights University

Deans List, Jackson Community College

Scholarship:

Siena Heights University Transfer Scholarship

William Webster Scholarship, Albion College

Albion Gift Award Scholarship

Michigan Tuition Grant

Michigan Merit Scholarship

Volunteer/ Activities:

Relay for Life, Adrian MI, Tecumseh Public Schools Assistant

Team Coordinator 2002

Albion Kids-N-Stuff, Children's Museum 2002-2003

S.A.F.E. Place, Battle Creek MI, Assisted in the planning and

execution of fundraising events sponsored by Alpha Chi Omega

Sorority.

Alpha Phi Omega- National Service Fraternity, Albion College

Alpha Chi Omega, Beta Chapter, Albion College, Chaplain Spring

2003

Albion College Cheerleading Team

*References available upon request*

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