Customer Service Manager

SABRINA RHODES

***** ********* *** ** # *-***

Seattle, WA 98125

206-***-**** Home 206-***-**** Cell

Goal: To obtain a full time position in a customer service field

Retail Background:

1993-1995 Visual Manager - Fashion Bug/Charming Shoppe's

. Assists in supporting the sale of merchandise through creative

merchandise presentations, seasonal fashion trend statements, three-

dimensional visual presentations, promotional events, corporate shop

concepts and divisional prototypes.

. Train store management, visual and support teams on merchandising

standards, proper fixture utilization and techniques.

1995-1996 Assistant Manger - Fashion Bug/Charming Shoppe's

1996 -1998 Bon March Sales Associate

1998 -2000

2006- 2009 Bon March / Macy's Department Manager

. Manages productivity standards for selling staff Drives sales within

assigned area(s); demonstrates leadership in the area of selling

supervision.

. Sets goals and coaches assigned Associates to aggressively sell

credit; consistently serves as a role model, demonstrating successful

credit solicitation.

. Able to resolve complex customer issue with a positive result.

. Retain customers satisfaction and loyalty by being able to maintain

composure and professionalism during escalated complaints requiring

assistance.

. Trains, develops, monitors, coaches Associates in product knowledge,

customer service, selling and merchandising skills.

. Recruits, interviews, hires talented Associates; responsible for team

retention, maintaining turnover within acceptable range.

. Prepares /delivers monthly and quarterly performance appraisals for

Selling Staff Manages the recovery process through Associates.

. Actively plans,trains and follows through with all activities that

result in successful execution of annual inventory.

. Creates and maintains a positive work environment through effective

people management, leadership and appreciation of diversity.

. Responsible for coaching assigned associates to aggressively promote

safety; consistently serves as a role model, demonstrating safe work

habits. Ensures ADA compliance

. Responsible for shortage control in assigned areas. Ensures compliance

with merchandise exposure standards, maintains cleanliness and

organization of stockrooms; monitors fitting rooms regularly (as

appropriate).

. Actively plans, trains, coaches Associates to ensure successful

execution of department goals including safety, inventory, special

events, special promotions, contests, etc.

2000- 2006 Macy's Northwest Corporate Loss Prevention Internal

Collections Specialist:

. Master all applications of the Civil Recovery program

. Plan, organize and execute payment and collection schedules

with subjects achieve maximum revenue gains.

. Deposit and reconcile payments received.

. Work with court in all states and counties retail stores

reside concerning all aspects of court ordered restitution.

. Provide monthly internal case recovery statistical

information to report to Executive Committee in a monthly

basis.

. Administer Loss Prevention Associate Awards Program. Submit

award information to payroll department for payment, create

and send letters of recognition and report award statistics.

. Provide back up for Civil Recovery Specialist and

Administrative Assistant in their absence.

*Also worked as a receptionist for a salon and as a medical

receptionist/filing clerk

**Personal references upon request

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