Customer Service Manager

S hawn T. May

**** *** * *** *****

Centerville, Ohio 45440

Telephone: 937-***-****

Email: j ***@*********.***

Objective

To obtain a position within a company where I can use supervisory skills and experience

and will allow for future growth.

E xperience

08/07 – P resent Scrambler M a r ies

M iamisburg, O hio

Assistant General M anager - Responsible for day-to-day management of the restaurant and

d irect customer service.

• Instrumental in streamlining the organization resulting in a reduction

of costs while increasing overall restaurant efficiency

1. C reating menu items and operational techniques that have been

adopted by the corporate office

2. Responsible for budgeting food and l abor costs

3. M anage scheduling for a ll employees

4. Responsible for ensuring a ll state sanitation requirements are met

10/04 – 08/07 I ndustrial Security Service, I nc.

D ayton, O hio

Security Officer – Responsible for customer and employee service /public relations and

monitoring all campus activity through video surveillance.

• Conducted mobile and manual patrols at the N.C.M.C,

M iamisburg campus

• Enforced safety/security p rocedures (writing post

orders, scheduling, camera set-up/programming, and

access card d istribution)

06/03 – 11/04 A pplebee's

M iamisburg, O hio

A.M. Broiler Chef /Team Leader – Responsible for supervision of all shift personnel and daily

operations.

• Conducted opening p rocedures and daily i nventories

• Monitored general shift operations

• Responsible for maintaining a ll health and safety codes

• Conducted training for all new and existing team members

08/02 – 06/03 Cassano's P izza

Springfield, O hio

General Manager – Responsible for all management functions for the Springfield location.

• Managed personnel in the day-to-day operation of the restaurant

i ncluding hiring, i nterviewing and personnel performance reviews

• Responsible for the placing and receiving schedule delivery orders

• Maintained budget and employee records including preparing payroll

and monitoring financial records

• Monitored and controlled resources (food cost, l abor and i nventory)

Shawn T. May

2817 Red L ion Court

Centerville, Ohio 45440

Telephone: 937-***-****

Email: j ***@*********.***

E ducation

2006 – 2007 S inclai r Community College

D ayton, Ohio

2007- CDM Certified D ietary M anager P rogram

Volunteer Work a nd R eferences

Available upon request

Contact this candidate