Management Project

William "Rob" Robertson

**** ****** *** *********** *******, UT 84121

801-***-**** ***.**********@*****.***

IT Director

Proactive technical leader, developer, and support specialist with 17 years

of experience elevating corporate performance by applying technical

resources to business objectives in government and private sectors. Adept

at promoting organizational productivity and technical infrastructures

through careful development and implementation of advanced systems,

platforms, and programs. Proficient in network systems and business process

interdependence. Skilled in leveraging new technologies and collaborating

with multidisciplinary teams to develop workable resolutions that

facilitate action and drive projects to completion. Areas of expertise:

"Systems Thinking" ? IT Design and Implementation ? Team Leadership ?

Operations Management

Network Operations Centers ? Telecommunications ? New Technologies ?

Predictive Analysis

Budgets ? Contracts ? Estimates ? Staffing ? Tasking ? Business Plans ?

Compliance

Resource Management ? Problem Solving ? Project Management

PROFESSIONAL EXPERIENCE

PROVIDENCE HEALTH & SERVICES, Renton, Washington

Jun '08 - Mar '10

Not-for-profit health system of 51,000 employees in 26 hospitals, 35 non-

acute facilities and 45 physician clinics across a five state region.

Data Network Manager: Responsible for 24/7 network operations with 99.999%

uptime in a healthcare IT environment. Created long-range strategies

supporting clinical transformation while running daily operations to

deliver utility grade network infrastructure. Oversaw $4.5 million

capital\operating budgets and supervised 11 direct reports.

. Led and sustained a high performing team of eleven network engineers

through innovative training programs, recognizing individual strengths

and finding opportunities to leverage advanced technologies.

. Responsible for project driven procurements in excess of $2 million

and vendor relationship management while ensuring proposed

technologies achieved business requirements.

. Reviewed and approved $5 million network infrastructure for four

hospital data centers (5,000+ sq ft) while successfully communicating

and collaborating with cross functional teams on server and network

virtualization.

. Shaped three-year strategic roadmaps for networking architectures

while creating tactical designs and operational standards.

. Actively integrated a Continuity of Operations Planning focus into

network architectures.

. Created business centric OLAs and SLAs enhancing predictive analysis

and improved support processes.

. Staffed and fielded the first-ever spectrum management and wireless

LAN engineering team for the Enterprise.

. Saved $500K by improving the corporate network maintenance program and

underlying procedures.

HELLER EHRMAN LLP, Seattle, Washington

Jan '06 - Jun '08

International law firm with 750 attorneys throughout the U.S., Europe, and

Asia; firm filed for bankruptcy in 2008.

IT Manager: Directed information technology operations for the Northwest

region to ensure timely and reliable end-user services. Aligned IT projects

with corporate strategic vision, coordinating and directing projects

through design, development, testing, and execution. Consulted with

executive-level management to recommend proper staffing, tasking, and

financial requirements. Oversaw a $1 million operating budget and

supervised 5 direct reports.

. Completed major IT architecture revisions across the region with

minimal service interruption, deployed a new network switching fabric,

implemented corporate Cisco VoIP, and upgraded 500 Windows XP

workstations.

. Established power\signal infrastructure requirements then directed

subcontractor efforts for a $10 million tenant improvement project of

the Seattle office.

. Synthesized, analyzed, and created a Business Continuity Plan for

Seattle office.

. Personalized IT services through conference calls and site visits to

maintain an open dialogue with end users.

. Reorganized IT staff functions into a more synergistic team through

formal training, quarterly performance reviews, clearly defined roles

and responsibilities and effective coaching.

William "Rob" Robertson

***.**********@*****.***

DEPARTMENT OF THE ARMY, 85th DIVISION, Arlington Heights, Illinois

Nov '02 - Nov '05

Organization of 15,000 military and civilian employees, structured to

provide specialized military training to Army units across a four state

region.

Deputy Chief of Staff - Information Management Officer: Senior civilian

supervisor for a 5,700-user Active Directory environment. Directed 24/7/365

network and telecommunications operations, including server clusters,

server performance monitoring, storage area networks, backup and recovery,

and telecommunications. Oversaw IT systems administration, operations, and

procurement procedures for $2 million in IT expenses across 22 business

units. Managed Information Assurance Program governing network security for

22 subordinate units, including classified and unclassified systems

accreditation, monitoring and the creation of written policies. Recommended

proper staffing, tasking, and financial requirements for 5 subordinate IT

sections. Executed a $1.8 million operating budget, provided estimates on

IT projects and supervised 11 direct reports.

. Saved $100K in annual infrastructure support costs by negotiating

multiple vendor service-level agreements.

. Developed and implemented an ITIL driven, service oriented

architecture to lead users through a corporate-wide Active Directory

and Exchange migration with minimal interruption to operations.

. Integrated technical solutions into established user guidelines and

synchronized with Defense Department regulations for daily network

operations.

. Administered annual IT vendor support contracts in excess of $675K.

CITY OF WICHITA FALLS, INFORMATION SYSTEMS DEPARTMENT, Wichita Falls, Texas

Feb '96 - Nov' 02

Municipal government for 105K constituents.

Network Analyst: Supported daily operations for a 650 user, Microsoft-

centric network. Established and managed project plans, resources, and

timelines, ensuring compliance with policy and project methodologies.

Developed estimates and drafted business proposals. Reviewed and validated

the functionality and technical design of existing projects. Collaborated

with key stakeholders to identify and resolve issues and communicate

project status. Managed all IT related procurements and contracts from RFP

development to vendor selection, negotiation, and receipt of deliverables.

. Led cross-functional teams in the design and implementation of

multiple complex IT systems to standardize operations across the

Enterprise.

. Created technical solutions centered on network security and data

integrity, with emphasis on interoperability between local, county,

and state public safety IT systems.

. Served as technical advisor on many city-wide projects, providing

senior leadership and elected officials with expert guidance on IT

project management.

HELEN FARABEE CENTER, Wichita Falls, Texas

Apr '93 - Feb '96

Not-for-profit behavioral health system serving a 13 county region with 31

program sites.

Systems Support Technician: Designed and wrote all IT business processes.

Provided technical evaluations of hardware and software. Translated

corporate goals into actionable IT solutions.

. Improved monthly cash flow 95% by establishing an automated billing

process to expedite claims processing.

. Interpreted, analyzed, and made recommendations for ensuring 100%

compliance with state and federal regulations governing IT operations.

. Daily interaction with a wide array of customers ensuring prompt,

pleasant and sustainable technical solutions to IT systems.

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William "Rob" Robertson

***.**********@*****.***

US ARMY RESERVE, JOINT & SPECIAL TROOPS SUPPORT COMMAND, Salt Lake City, UT

May '88-Present

Lieutenant Colonel: Commissioned officer with 21 years of hands-on

leadership experience including back-to-back selection and service as a

Company Commander responsible for the welfare, training, logistical and

administrative support of 130+ soldiers operating in austere, high tempo

environments. Served as a Battalion Operations Officer that spearheaded and

devised a continuous improvement initiative through after-action reviews,

benchmarking, and case study analysis. Designated as an Information

Systems Management Officer with experience designing, integrating and

maintaining Army communications systems while leading highly technical

operational teams.

. Instrumental in achieving marked performance improvements of cross-

functional teams by implementing methodologies for initiation,

execution and control of daily activities.

. Received numerous commendations in recognition of a gritty, dynamic

leadership style that emphasizes individual readiness as the key to

collective success.

. Participated in Operation Enduring Freedom as the Joint Automation

Management Officer for CJTF-180 (XVIII Airborne Corps) conducting

combat operations in Afghanistan.

. Certified as a Information Systems Management Officer.

EDUCATION

Master of Business Administration in Management Information Systems

Wayland Baptist University, Plainview, Texas

Bachelor of Science in Political Science

University of the State of New York, Albany, New York

ADDITIONAL CERTIFICATIONS AND TRAINING

Cisco Certified Network Associate

CompTIA Network+ and A+ Certifications

Microsoft Certified Professional

ITIL Foundations in IT Service Management Certification

Six Sigma Green Belt

IT Project Management

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