Customer Service Quality Assurance
Resume:
Alixandra Minjarez
Sacramento, CA 95825
************@*******.***
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Objective:
To secure a position with a well established organization that will lead to
a lasting career. That will enable me to utilize both my writing skills and
ability to work well with people, so I may make a positive contribution to
the organization.
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Work Experience:
Sept 2009- Nexon America, Los Angeles CA
June 2010 Public Relations Assistant
*Main planner for Nexon's appearance GDC 2010 which
included:
*Registration of employees
*Obtained meeting room for presentation and meetings
*Ordered power, food, banners, projector/screen,
press give-aways, and company uniforms
*Managed Public Relations team, as well as VP's and CEO's
weekly schedules
*Completed all administrative paperwork for the department
*Completed clip reports for the media coverage of the
company's games
*Wrote a weekly round-up of events occurring in games;
sent out press releases on behalf of coworkers
*Compiled digital press kits for events
*Have dealt directly with press regarding assets
for games
*Planned dinners for press and
employees
*Managed contact database, Parature,
and media coverage database,
Meltwater, as well as PR's FTP site and shared server
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July 2009- GirlGamer.com
Sept 2009 Writer
* Covered E3 2009 and San Diego Comic
Con 2009
*Reviewed games for the PlayStation3
*Translated press releases from game
production companies into articles
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Feb 2009 - Top Cow Productions, Santa Monica CA
Sep 2009 Intern & Contract Work
*Interned for the editorial department
*Acted as the office assistant for the publishing editor
*Received the
telephone orders, and personally packaged and
shipped their products.
*Conducted many secretarial tasks, to
include correspondence and maintained customer
files and database. A writer for the
company newsletter.
*Contracted as an inker's assistant. We
ink the main artboards, to prepare them for
production of the comic books we design.
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Sep 2008 - GameStop, Rowland Heights CA
Mar 2009 Game Advisor & Cashier
*Conducted customer service at a retail level, with
a goal to ensure the customers had a pleasant shopping
experience.
*Always maintained a complete knowledge base of the
products we sold.
*General merchandising tasks, along with cashiering.
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May 2008- ThatVideogameBlog.com
October 2008 Writer (Free work)
*Covered E3 2008/E For All 2008/Spike
Video Game Awards 2008 by conducting interviews
with PR and various professionals in the
industry
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June 2007 - Sunland Tire Co, Covina CA
Sep 2008 Quality Assurance & General Office Clerk
*Evaluated the retail sales personnel's
conduct with the
clients, to ensure a high customer service standard.
*Reported directly to the owner of the corporation.
*General office duties to include: typing, filing, and
answer the telephone.
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Education:
2007-2010 Mount San Antonio College, Walnut CA
Major: Journalism
Member of the Forensics Team, with a
specialty in persuasive,
interpretive, and debate
Extracurricular activity: Blog writer for the school
newspaper
2003-2007 La Puente High School, La Puente CA
General Education Graduate
Member of the Marching Band, and the University Academy
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Skills: Microsoft Word, Outlook, Excel, Powerpoint, Parature, Meltwater,
comic inking
References:
Mike Crouch
Mike is the Senior Manager of Public Relations at Nexon America
Ernie Venegas
GameStop
Ernie was my boss while working at GameStop
Rick Basaldua
Top Cow Productions
I was Rick's inking assistant for Top Cow Productions.
Contact this candidate