Erin C Williams

**** *** ***** ***** * Columbus, GA 31904 * 706-***-**** *

abk1ue@r.postjobfree.com

Proven performer in all aspects of office management and executive

administration to include accounts payable, payroll, quality control, human

resources, workers compensation, executive assistance, corporate

communication, power point presentations, event planning, marketing, etc.

Professional strengths include excellent written and verbal communication

skills; extensive background in customer service, marketing,

administration, office management; ability to multi-task effectively.

Proficient in Yardi, Crossfire, Quick Books, Microsoft Outlook, Excel,

Power Point, Word, Publisher, etc.

Work History

Multi-Family Services, LLC (nationwide landscaping company for multi-family

residential & military family housing)

Columbus, GA

Clint Thomas, President 706-***-****

Employment dates: April 2010 - July 2010 (company went out of business)

Position held:

. Director of Corporate Affairs (Marketing, A/P, Payroll, HR, Risk,

Customer Service, Corporate issues, Division Support, Assistant to the

President)

Responsibilities include: Developing, executing, managing all aspects

of the marketing program (marketing collateral, marketing campaigns,

promotional items, bi-monthly newsletter, website development, etc).

Responsible for all aspects of customer service at the corporate level

to include direct communication with individual tenants & property

managers regarding landscape maintenance requests/concerns/questions.

Manage all aspects of A/P to include: creating purchase orders,

properly coding po's and invoices to correct class/division/vendor

ledger accounts, entering bills into Quick Books Online, writing

checks out of QB Online, vendor/customer relations, etc.

Manager all aspects of Payroll to include: receiving time sheets,

inputting time, importing time to Paychex, ensuring accuracy of

payroll prior to processing, distribution of payroll checks, etc.

Responsible for ensuring all corporate affairs are resolved promptly

and satisfactorily (insurance claims, insurance renewals, tag renewals

for work vehicles, resolution of all IT/Customer Service/etc issues at

the division level). Responsible for writing SOP's for division level

operations.

Assist President of the Company with any tasks, duties as requested.

The Villages of Benning

Fort Benning, GA

Bob Chenoweth, Supervisor 214-***-****

Employment dates: 2005 - April 2010 (continuous employment, various

promotions from 2005 - 2010)

Position(s) held:

. Marketing Manager (January 2007 - August 2007, January 2009 - April

2010)

Responsibilities include: Creating marketing and ad campaigns for

lease-ups. This responsibility includes working with various medias to

create and develop print and web ads.

Creating a branding campaign through the use of marketing collateral

and promotional items. Created, developed and maintained all current

marketing and promotional collateral with the help of various

promotional companies and printing agencies.

Creating and maintaining an aggressive and extensive resident

retention program. The resident retention program consists of

recurring monthly resident events/activities that I develop,

facilitate and manage. Quarterly resident events and annual resident

events. All of the management, logistics, execution of these events

are performed by me.

Successful website management. Update website on a daily basis to

ensure that information is current. Develop creative, effective ways

to keep our website interactive and engaging, thereby, increasing

visitor traffic and decreasing the visitor "bounce rate". Develop all

web pages and page design.

Creating monthly Community Newsletters (proficient in Publisher).

Creating promotional flyers for all resident events and lease

incentives, also with the use of Publisher.

Effectively create, maintain and track the Marketing Budget

(proficient in Excel).

Host/facilitate bi-monthly Marketing Committee Meetings with team

members.

Host monthly display booths at various retailers and agencies on-post.

Perform tours of housing to post Commanders and Leaders.

Perform FRG (Family Readiness Group) briefings regarding our company,

our product, our program.

. Executive Assistant / HR & Marketing Coordinator (January 2007 -

August 2007, January 2009 - October 2009)

Responsibilities included: Executive Assistant to the Community

Director responsibilities included maintaining the Community

Director's daily schedule, attending events in her absence, office

management, etc. This position was also responsible for writing all

formal letters that were sent out from the Community Director's

office.

Human Resources/Benefits/Risk Coordinator responsibilities included

the processing of all new hire and termination paperwork. Orientation

of all new hires. Processing of all benefit, payroll, personnel

changes, employee changes, etc. Processing of all Risk issues such as

worker's compensation, employee injury, etc. Assisted the corporate

office in Seattle with all IT, phone, office management

issues/concerns.

Marketing Coordinator duties included print/web ad development and

management. Development of all marketing collateral/promotional

items. Regular speaking engagements performed for unit pre-deployment

briefings, FRG events, etc. This position transitioned into the full-

time Marketing Manager position.

. Quality Control Manager (August 2007 - January 2009)

Responsibilities included: Managed the entire turn/PPC (paint, punch,

clean) process for on-post housing (4000 homes). Coordinated with

vendors, submitted work orders, processed invoices, managed a staff of

4 and all PPC vendors, effectively worked with leasing to track the

turn over and priority of available homes.

Inspected homes to ensure customer satisfaction upon leasing tour.

Program/Project Management experience.

. Assistant Community Manager (October 2005 - January 2007)

Responsibilities included: Assisting residents with their housing

concerns. Submitting and following up on work orders and other housing

issues brought to management's attention. Performed, tracked, managed

all move-ins and move-outs. Fort Benning has approximately 4000

homes. I was the assistant manager for the largest most challenged

property. We managed approximately 1100 homes so the volume of move-

ins and move-outs was tremendous. Effective customer service was key

to our success.

Whisperwood Apartment Homes

Columbus, GA

706-***-****

Employment dates: 2005

Position held:

. Leasing Agent

Responsibilities included: Receiving incoming leads via walk-ins,

call-ins, emails and turning that lead into an appointment and then

that appointment into a resident. Listened to customers and

effectively determined their housing needs and hot buttons. Performed

tours of the property to include apartment homes, amenities, etc.

Performed all move-in paperwork and the move-in process. Contacted

residents on a scheduled basis as a resident touch and to offer

quality customer service.

Contacted residents to follow up on work orders and to ensure customer

satisfaction.

Cross Creek Apartments

Columbus, GA

706-***-****

Employment dates: 2004 - 2005

Position held:

. Leasing Agent/Office Manager

Responsibilities included: Receiving incoming leads via walk-ins,

call-ins, emails and turning that lead into an appointment and then

that appointment into a resident. Listened to customers and

effectively determined their housing needs and hot buttons. Performed

tours of the property to include apartment homes, amenities, etc.

Performed all move-in paperwork and the move-in process. Also,

created maintenance work orders and followed up with residents.

Office staff included myself and the Property Manager only. I was the

acting Manager when the Property Manager was not on-site and handled

all of her responsibilities, as such.

Coldwell Banker-Kennon, Parker, Duncan and Key Realtors

Columbus, GA

Self-employment dates: 2002 - 2005

Position held:

. Georgia and Alabama licensed Realtor (member Columbus Board of

Realtors; member of The Larry Mitchell Team)

Responsibilities included: Working as a licensed real estate agent, I

was self-employed so all duties fell upon myself. This included

finding new business, cold calling for sale by owners, marketing my

listings, facilitating the entire home purchase/home inspection/home

loan processes, negotiating purchase sale agreements/inspections/etc.

Coordinated display of my home listings on the Kennon, Parker, Duncan

and Key Home Show and in the Homes and Land magazine.

Created marketing materials to promote my listings.

Worked with buyers to determine their housing needs, show them

properties and work with negotiating the best home sale price to meet

their financial needs.

Training & Memberships

. Fair Housing; Effective Customer Service; Leading Change; Business

Ethics; various Webinars through The Villages of Benning and Mid-

America Apartment Communities

. Completed Property Management course through Columbus State

University's Real Estate Continuing Education department

. Memberships: PTSA, Columbus Board of Realtors, Columbus Road Runner's,

Cascade Hills Church

Professional References

. LTC Kevin Clarke (Fort Benning Chief of Police): 706-***-****

. Raul Brown (Housing Operations Manager, Fort Benning Family

Communities): 706-***-****

. Mark Smith (General Manager, Fort Benning MWR Business Operations):

706-***-****

. Frank Brown (Owner, Odyssey Printing & Graphics): 706-***-****

Contact this candidate