Customer Service Sales
Resume:
Shanika Brooks
Columbia, MO 65202
**********@*****.***
Profile ? Experience in a fast pace customer service related
environment
? Working knowledge in Excel, Power Point, Microsoft Word
and Internet
? Aggressive self starter with result oriented mentality
? Exceptional versatility and adaptability
? Recognized for reliability and "getting the job done"
through persistence and a strong
work ethic
Education Master of Business Administration, 2011
Columbia College, Columbia, Missouri
Bachelors of Science Degree, Fashion: Merchandising, Marketing &
Business, 2008
University of Central Missouri, Warrensburg, Missouri
Associate of Arts, Liberal Arts, 2006
Moberly Area Community College, Moberly, Missouri
Work History Assistant Manager, 2007-May, 2010
Deb Shop, Columbia, Missouri
. Assisted the store manager in recruiting, training and
developing a successful sales team
. Maintained confidential employee information and records,
entered new hire information into system, adjusted time
records by applying vacation, sick and personal time to
employee files
. Performed closing and opening operations, cash control and
bank deposits procedures
. Handled sales tracking and reporting, inventory control, and
maintained employee payroll hours
. Acted in a timely manner to loss prevention incidents,
preventing and detecting internal and external theft
. Executed all aspects of merchandising, window displays and
stocking
. Directed all phases of incoming and outgoing freight,
transfers and return to vendors
. Coordinated office/store services such as purchasing supplies
and maintaining equipment (computers, printers, fax machine
and alarm system).
. Drive sales by providing a friendly environment and high
quality customer service
Intern - Retail Sales Management, May 2008-August 2008
Nordstrom, Houston, Texas
. Gained exposure to a variety of management responsibilities
such as opening and closing departments, HR functions, labor
scheduling, merchandising, loss prevention activities,
customer service and sales reporting
. Managed cashiering activities in areas of purchasing,
returns, exchanges, special orders and store transfers
. Helped with inventory control, receiving, merchandising (plan-
o-grams) and floor moves
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