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Customer Service Manager

Location:
Moreno Valley, CA, 92557
Posted:
September 17, 2010

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Resume:

Danielle Giles

***** ****** **. #**

Moreno Valley, CA 92557

951-***-**** Cell

951-***-**** Home

abk1qb@r.postjobfree.com

Objective

Seeking a position within a company that seeks an ambitious and career-

conscious person, where acquired skills and education will be utilized

toward continued growth and advancement.

Qualification Highlights

Worked efficiently and resourcefully in pressured situations, made critical

decisions with sound judgment. Well versed in office procedures. Presents a

professional attitude and company image at all times. Commended for

dedicated work ethic. Provided a high level of customer service and client

relations based on outstanding communication and interpersonal skills.

Resourceful, energetic, and self motivated .Worked well as a team member or

independently. Recognized for long hours, commitment to customers,

attention to detail, and professionalism.

Employment History

San Manuel Indian Bingo and Casino

11/2006 - 06/2008

Cage Cashier

Highland, CA

Issued and received table fills and credits; received chips, tokens, cash

equivalents and markers in exchange for cash; received marker and front

money withdrawals; handled cash advance transactions; sold chips to patrons

in exchange for currency; Prepared Tax forms for Jackpot winnings.

Responsible for confidential patron information; Performed a nightly drop

to replenish cash drawer for incoming shift.

WPC Executive Services

09/2006-11/2006

Bookkeeper - Extern Riverside, CA

Transferred all of the company's transactions to a Computerized Accounting

Method; Used QuickBooks to prepare monthly invoices; Handled heavy Accounts

Receivable; Answered multi-line phone; Prepared conference rooms; Sorted

and distributed mail.

Ross Distribution Center

04/2004-02/2006

GOH Expeditor Perris,

CA

Preformed truck planning to meet daily receiving goals. Entered employee

stats into an MS Access based program. Used RMS inventory systems to track

inventory location. Served as a connection between Management and hourly

employees. Communicated with buyers via email and telephone to resolve

merchandise issues. Created a tracking system for problem purchase orders.

GOH Unit ID

Sorted and hung up incoming merchandise by size, color, and style. Entered

quantities into the receiving systems. Lifted boxes up to 60lbs and stood

for 10 hour shifts.

Packer

Used RF guns to scan chutes to close full boxes and label for transporting

to shipping department. Lifted boxes up to 60lbs and walked for 10 hour

shifts.

Vons Grocery Store 10/2003-

03/2004

Cashier Moreno Valley, CA

Ensured that each customer receives outstanding service by providing a

friendly environment, which included greeting and acknowledging every

customer, maintained outstanding standards, solid product knowledge, and

all other aspects of customer service. Maintained an awareness of all

promotions and advertisements. Accurately and efficiently operated cash

registers and all cash and media. Communicated customer requests to

management. Preformed nightly drop assisting Closing Manager.

Starcrest Products of California 06/2001-

06/2002

Telephone Order Representative Perris, CA

Provided quality customer service. Received customer orders over the phone.

Verified customer orders. Preformed Callbacks. Upsell company products.

Education

Everest College Currently

Attending

Ontario, CA Accounting

AS

Summit Career College 2006

Colton, CA Applied Computerized Office

Administration

Skills:

MS Word, MS Excel, MS PowerPoint, MS Outlook, QuickBooks, Peachtree

WPM: 35; KPM: 170; Filing; Copy Machine; Calculating Machines; Fax Machine

84 quarter units - Associates of Science in Accounting



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