Jessica L. Gordon Contact

Tel : 352-***-****

E-mail :

abk1ph@r.postjobfree.com

Address

**** **** *** *****, ** 33625

Profile

Objective

A proven record of accomplishment in the areas of accounting, customer relations,

scheduling, staff supervision, and general office operations. Strong

organizational abilities combined with excellent interpersonal, communication, and

leadership skills that allow me to work effectively with other people at all

levels.

Availability

From July 2010

Key Skills and Proficiencies

Proficient or familiar with a vast array of programming languages, concepts and

technologies, including:

MS Word

MS Excel

PowerPoint

Online Communication

Customer Service

Adobe Acrobat Reader

Transcription

Certified Typist

Planning and Scheduling

60 WPM 99% Accuracy

Networks such as Skype, Ventrillo, and NetMeeting

Education

2005 to 2009

Bachelor of Marketing 3.6 GPA

Minor: Finance and Communications

University of Florida, Gainesville, FL

1998- 2001

High School Diploma 3.5 GPA

Marianna High School, Marianna, FL

Work Experience

Hospital Corporation of America, Jacksonville, FL

Credentialing Verifier

August 09 to July 2010

Knowledge of NCQA credentialing standards

Expertise in coordinating provider applications and the re-credentialing process

Liaison between HCA and medical staff offices for Southeast

Assisted providers and medical staff office personal with any questions, issues or

concerns

Powerful leadership skills and strong ability to manage and motivate staff

Proven ability to work independently and efficiently with superior results

Interface between providers and hospital staffs to collect required information

Prepare documents for Credentialing Committee review

Collect and maintain files in relation to credentialing of network providers,

including application, contracts, current physician license, DEA license,

malpractice insurance, board certifications, and other pertinent forms

Alachua County Department of Community Support Services, Gainesville, FL

Marketing/Press Relations Intern

April 2009- July 2009

Assisted and created master marketing plans

Worked on creation of 2010 annual report

Demonstrated ability for troubleshooting business problems

and implementing creative, highly effective solutions

Worked with Veteran Services, Social Services, Senior Services and Cooperative

Divisions

Sykes, Marianna, FL

Customer Service Representative

June 2003 to August 2005

Received calls from customers regarding support related needs

Maintained pertinent paperwork and records through data entry

Met and surpassed individual and team performance targets and expectations in

customer service, productivity, and quality standards.

Trained new employees on data entry, customer service, and systems used

Powerful leadership skills and strong ability to manage and motivate staff

West, Dothan, AL

Sales Representative

April 2002 to April 2003

Provided customer service and sales support for various communications companies

Achieved and exceeded high sales goals

Cold Calling Experience

James K. Gordon Gastroenterologist Office, Marianna, FL

Summer 1998-2005

Internship

Front Desk Receptionist

November to December, 2002

Greeted and signed in patients

Filed charts

Collected insurance and payments

Made future appointments

Assisted with billing

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