Administrative Assistant Customer Service

M a t t hew N ic ho las L y na m

*******@*****.*** 1-502-***-****

Objective:

To acquire a position that affords me the opportunity to bring my technical expertise,

p roblem solving skills, and willingness to learn to make an organization more

successful.

History:

04/2006 – present Owner Operator // LynamTech

Consulting ~ Vine Grove, KY

10/2006 – 01/2008 Assistant Manager // Balcony Bistro ~

Folsom, CA

12/2003 – 09/2006 General Manager // LearnGuitar 101

~ San Jose, CA

07/2004 – 09/2006 Administrative Assistant // Alphabet Soup

W riting Services ~ San Jose, CA

06/2001 – 02/2004 Administrative Assistant // Systems-Data

I ntegration ~ Campbell, CA

09/2000 – 05/2004 Shift Supervisor // Starbucks Coffee

Company ~ San Jose, CA

Character:

I am a detail oriented, technically-inclined individual with a knack for

t roubleshooting, copy editing, organization, and general research. If there’s ever a

concern in any facet of a project, I am the go-to person for envisioning (and following

t hrough with) uniquely effective solutions. Over the years, I’ve learned that if I

u nderstand how something works, I can almost always conjur up ways to improve the

current model, regardless of what it is. I am f luent in various software applications,

i ncluding Adobe: Photoshop, Acrobat, Designer, and Dreamweaver; Microsoft: Word,

Excel, Outlook, PowerPoint, InfoPath, and Small Business Accounting, and all

M icrosoft operating systems from Windows 3.0 to Windows 6.1 (Windows 7 /

W indows Server 2008 R2 / Windows Home Server V2). I have excellent oral and

w ritten skills, and my typing strength ranges from 60-85 WPM; my most recent

official rate was 78 WPM. Where I think I shine the most is when it comes to

customer service, because I have a genuine desire to be as helpful as possible, always

w ith a friendly demeanor and t reating each customer as if they were the only one.

When I can help someone’s day improve, it makes me feel accomplished and proud of

my work. I enjoy teaching, and my sales abilities stem from being able to effectively

communicate. Although I work well under minimal supervision, I also perform well

i n teams, usually taking the lead. I can multitask in fast-paced environments while

staying collected and organized, and on the flipside I can focus on task intensive

deskwork for extended periods of time without being distracted or overwhelmed.

Education:

1996 – 2000: general education // Valley Christian High School

~ San Jose, CA

2000 – 2001: general education // West Valley College ~

Saratoga, CA

2001 – 2002: macro-economics // Evergreen Valley College ~

San Jose, CA

2002 – 2003: computer science // San Jose City College ~ San

Jose, CA

2007 – 2008: computer science // Sierra College ~ Rocklin, CA

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