Customer Service Sales
Resume:
**** *. ******* **. **** T Watkins
Colbert, WA 99005
abk1p6@r.postjobfree.com
Administrative Assistant
May 11th, 2009 - Aug 27th, 2010 - U.S. Census Bureau - Spokane, WA
Responsibilities include:
- Provide secretarial and clerical support for the office management team.
- Handle payroll for the management staff.
- Control visitor, security, and supply logs and access to the office
space.
- Create targeted personnel reports for the local and regional office and
ensured timely updates.
- Field incoming and outgoing correspondence and UPS/FedEx freight.
- Maintain and provide personnel emergency contact for local and regional
office.
- Provide administrative guidance to the general office staff.
- Proficient in Microsoft Office and Excel.
- Update and maintain office supply system.
Respite Care Provider
1987 - Dec 31st, 2009
- Provide respite and personal care for both clients and their families to
enable the clients to safely remain in their homes.
Operations Clerk
Feb 22nd, 2009 - May 10th, 2009 - U.S. Census Bureau - Spokane, WA
Responsibilities include:
- Serve as the military liaison to the local Armed Forces.
- Develop, maintain and troubleshoot hiring database to track Census
personnel for eastern Washington State.
- Research and schedule local training facilities throughout eastern WA
- Make hiring calls to schedule applicants for Census training.
- Verify employment records for participants.
- Observe and evaluate training class facilitators.
- Prepare daily personnel reports
- Compile operation recommendations for current and future Census
operations.
Inventory Associate
Dec 2008 - Feb 2009 - Washington Inventory Svc - Spokane Valley, WA
- Input inventory data for retail companies in WA and MT.
- Troubleshoot inventory lists for discrepancies.
File Room Clerk
Feb 2008 - Sep 2008 - Pro-People Temp Services/ Rehn and Associates -
Spokane, WA
- Input and update data for medical insurance claim payers.
- Troubleshoot database and retrieve data as needed to complete claims.
- Train incoming personnel on computer scanning, data entry and research/
retrieval.
Self-Employed
Mar 2007 - Jan 2008 - Insurance Supervising Agent - Spokane Valley, WA
- Insurance sales and client service.
- Train, mentor and supervise upcoming personnel for outside sales.
Customer Service Manager
Nov 2005 - Jan 2007 - Wal*Mart - Spokane, WA
- Responsibilities include staffing, training, scheduling, inventory
control, equipment maintenance, and loss prevention.
- Train, coach and manage all cashiers in all front-end register policies
and procedures, including new cashiers and cross training of other
associates, and conduct weekly customer service audits.
- Help solve problems that affect the service, efficiency, and productivity
of the front end.
- Authorize and ensure validity of customer returns, exchanges, check
authorizations, voids, and discretion discounts.
- Expedite front lines, direct flow of customers, and ensure that each
customer receives outstanding customer service by providing a friendly
environment.
- Supervise scheduling of breaks and lunches of up to 140 cashiers,
stockman and people greeters.
- Oversee compliance of cashiers with established Company policies and
standards, such as safekeeping of Company funds and property, personnel
practices, security, sales and record-keeping procedures.
- Provide orderly maintenance of front-end equipment and supplies.
- Handle all customers' complaints and situations in a pleasant and
courteous manner.
Administration Leading Petty Officer E-6 (Ret)
Jan 1987 - Jan 2004 - U.S. Naval Reserve - Spokane, WA
- Supervise up to six personnel; oversee file maintenance; personnel
records; correspondence, reports and promotion evaluations of up to 114
personnel.
- Supervised the updating/ rewriting of command instructions.
Zoner/Processor
Apr 2001 - Nov 2005 - Wal*Mart - Spokane, WA
- Zoning - reorganizing entire softline area overnight for next day sales.
- Creating merchandizing opportunities to display seasonal products for
sale.
- Processing product from the factory boxes to the shelf.
- Inventory Preparation by packaging, marking and storing excess product
for daily, weekly and monthly access.
- Also received stocked and merchandised Health and Beauty Aid goods; zoned
and faced counters; operated cardboard
baler and trash compactor.
Self-Employed
Jun 1997 to Present - WatkinsWorks - Spokane, WA
- Create tabletop floral and/or candle arrangements for resale.
- Handle all administrative aspects of a home-based business.
- Participate in local Craft Shows.
Instructor and Assistant Crew Leader
Apr 2000 to Jun 2000 - U.S. Census Bureau - Spokane, WA
- Provided classroom instruction for personnel in the door-to-door
collection of census information.
- Supervise up to 8 lead personnel: evaluating, recommending, disciplining,
etc. for hiring, dismissal or reassignment.
- Responsible for the scheduling of assignments for 46 census collectors,
quality of submitted work and pay forms.
- Maintain transfer of records to Census Bureau.
Personnel Clerk
Jun 1999 to Mar 2000 - U.S. Navy - Stuttgart, Germany
- Acted as Reserve Liaison to provide pay, personnel, and transportation
support to an average customer base of over 400
forward deployed personnel recalled to active duty within the European
theater.
- Create, verify, update and maintain personnel pay and entitlement records
using Microsoft Office 97/2000, FormFlow, and US Navy specific programs.
- Operated computer systems with Windows 95/98/ and 2000 operating systems,
multi-line phone, typewriter, and airline
ticket teletype.
References available upon request
Contact this candidate