Customer Service Engineer
Resume:
John T Brown
Memphis, TN *****
*************@*******.***
TECHINICAL PROFICIENCIES:
. Hardware and Software Installation
. IP Addressing- LAN/WAN
. SAP Data Entry
. Peripheral troubleshooting
. Microsoft OS Configuration: server 2000, 98, ME, XP, Vista
. Quality Control
EMPLOYMENT:
Church Health Center Memphis, TN
02/09-07/2010
I.S./Helpdesk support
Responsible for technical troubleshooting for 25 servers, 350 desktops, 250
laptops, faxes and printers, advanced configuration of Operating Systems,
software and hardware installs and uninstall, Phone system, navigation
through multi-operation systems (server 2000, 98, ME, XP, VISTA), resetting
IP addresses on wireless and LAN, resetting password for users that are
lockout, network navigation.
ACS, Memphis, TN
12/07 -Present
Technical Customer Service SR Asst
Responsible for professional telephone customer service, technical
troubleshooting for faxes and printers, advanced configuration of Operating
Systems, software and hardware installs and uninstalls, navigation through
multi-operation systems (98, ME, XP, VISTA), resetting IP addresses on
wireless and LANs, network navigation, taking orders for machine parts,
making sales of machines and parts, performing swaps on machines, and data
entry into SAP CRM.
Dell, Nashville, TN
1/2007 - 6/2007
GTS Tech
Responsibilities include professional telephone customer service, hardware
and software troubleshooting running system diagnostics and interpretation
of diagnostic information for desktops, laptops and there Peripherals
(laser and DeskJet printers). Also, installing any applicable products or
upgrade for windows operating systems and windows based applications and
peripherals. Remotely repairing PC's over the network was also a job
function.
Solectron, Memphis, TN
4/2005 -12/2006
Computer Engineer
Responsible for Computer hardware concepts such as computer architecture,
computer communication systems, peripheral control systems, and bus
architectures. Follow specific layout and schematic diagrams to construct
or package. Report to an administrative or program supervisor.
Flextronics, Memphis, TN
10/2004-4/2005
Computer Tech/ Operation System Tech
Responsible for Conducting and scheduled investigative test, repairs, and
overhauls of apple lab tops computer and manufacturing and processing
equipment to ensure proper operation. Documentation of inspections,
maintenance, repair work, and failures in maintenance logs. Train employees
on operational procedures with emphasis on quality, productivity, and
overall equipment readiness. Install and operate system.
FedEx, Memphis, TN
2/2003-10/2004
Handler/Auditor/Tug Driver/Assistant to Manager of Operation
Responsible for unloading FedEx aircraft, containers, and vehicles and
uploading data in the control center, process time cards and enter data
into Excel spreadsheet.
Solectron, Memphis, TN
4/1997 - 1/2000
Computer Engineer
Responsible for Computer hardware concepts such as computer architecture,
computer communication systems, peripheral control systems, and bus
architectures. Follow specific layout and schematic diagrams to construct
or package. Report to an administrative or program supervisor rather than
to a technician or engineer so that their work receives no close technical
review.
Jabil Global, Memphis, TN
1/1996 - 3/1997
Computer Technician
Responsible for reading Schematics for 19" Hewlett Packard monitors,
diagnose and analyze major issues in information access and dissemination
to resolve or recommend solutions for critical problems and repairing of
the 19" monitors.
EDUCATION:
Earl C Clemens Job Corps Center, Morganfield, KY
4/2000 - 4/2002
Major: Business Tech
Courses included Business Math, Marketing, Communications, and Human
Relations.
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