SHELLEY ZAMMATARO [pic]

**** *. ******* ****** #***

Mesa, Arizona 85202

abk1n5@r.postjobfree.com

H480-***-**** C480-***-****

Career Summary:

In all positions held, I have been able to prove myself through hard work

and dedication to be an integral component of team environments with the

ability to lead others. The philosophy to which I attribute my success is

to be honest, treat people fairly, communicate effectively, and reward

appropriately. My objective within a leadership position is to foster an

atmosphere where team members understand their ability for personal and

professional growth and the potential for advancement based on their

achievements and contributions.

Summary of Qualifications:

. Results oriented, professional, dependable and experienced in

operations management and business development

. Excels in supervising and motivating staff to increase

productivity and company profitability in fast paced environments.

. Resourceful, self-motivated, and insightful

. Strong analytical, communication and organization skills.

. Sound presentation development and delivery skills and

abilities.

. Able to work independently and in a team setting.

. Solid relationship building capabilities, as well as

collaborative team building skills.

. Solid creative and writing capabilities.

. Able to work within constrained timetables.

. Able to manage stressful work demands in a positive, productive

manner

. Versatile and responsible with ability to organize and perform

multiple tasks simultaneously.

. Ability to clearly communicate verbal and written instructions,

questions to be resolved and requirements to efficiently complete

any given tasks.

EDUCATION: Scottsdale Community College, Scottsdale, AZ 1982-1983

North American College, Phoenix, AZ 1986-1987

Paralegal course, received Paralegal Certificate upon

completion.

Business, clerical courses, received a Word Processing

Specialist

Certificate upon completion

Arizona School of Business and Real Estate, Mesa, AZ 1999

Received certification as a licensed Real Estate

Professional

University of Phoenix, Phoenix, AZ 2003-2004

Pursuing course work to earn a Bachelors degree in Business

Management

Shelley Zammataro Resume Continued

OTHER COURSE Certified Instructor of C.P.R. and First Aid through

the American Red Cross

OF INTEREST: Certificate of completion and 12 CEU's from

Northern Arizona University Satellite Program in Xeriscape

Landscape and Irrigation

Certificate of completion and 16 CEU's from Arizona

Government Training Service in Project Management-

Certified Project Management

Professional Certificate of completion of course in

Asbestos removal and abatement

Member of International Facilities Management Association

(IFMA)

Member of Business Owners & Managers Association (BOMA)

Member of International Council of Shopping Centers (ICSC)

WORK HISTORY:

1/2010-9/2010 Turf & Trees Landscape Management

3310 W. Bell Road, Phoenix 85053

Title: Operations Manager

Entrusted with all business determinations in regard to

operations which included sales and marketing, purchasing

materials and equipment, hiring and training staff, and

accounts payable and receivable. Establish workplace

protocol and developed and implemented training material.

Account administration functions included accounts payable,

receivable, establishing merchant accounts, and

collections. Project Administration included coordination

of large scale installation projects as well as annual

maintenance schedules. Manage job costs and performance as

well as P&L and preparation of annual budgets.

8/2006-12/2009 Integrated Landscape Management

1150 E. Gilbert Drive, Tempe, AZ 85281

Title: Business Developer

Responsible for company marketing and sales with an

objective of building new client relationships to expand

customer base. Identify service needs and requirements,

prepare proposals, and negotiate service contracts. Create

and implement marketing materials and strategies in order

to increase company growth and profitability. Create

annual client budgets. Prior to my current position, I

held the title of Associate Operations Manager in which my

responsibilities were to manage productivity of a

multimillion dollar landscape division. Accountable for

managing job costs and performance data. Manage P & L for

division; prepare annual budgets for division as well as

customers. Work with business development to prepare

proposals and service contract. Manage logistics of

ordering and delivering supplies and equipment. Analyze

future needs forecasting staff and materials. In charge of

implementing safety policies and procedures to develop a

safety culture and promote a positive team environment.

Review and approve monthly billing. Assist implementation,

development, and coordination of monthly training programs

for employees to maximize production and efficiency, and

promote high standards of customer service.

12/03-8/2006 City of Mesa

340 E. 6th Street, Mesa, AZ

85211

Title: Facilities Contract Specialist

Involved in a variety of office and field activities

associated with facilities management, service and

maintenance contract administration for city owned

commercial buildings. Primary contracts covered include

custodial, pest control, landscape maintenance, sprinkler

system maintenance, street and parking lot sweeping.

Administration of these contracts include daily

communication with the general public, other City

employees, vendors, management, and contractors in order to

resolve inquires and report progress. Review and analyze

contracts, prepare written documents such as contract

specifications, daily schedules, work orders, change

orders, payment requests and correspondence with

contractors. Perform daily review of contractor work

products to ensure compliance with contract specifications.

Prioritize and assign daily work schedules for landscape

contractor. Prepare and update maps and site plans, review

project plans and recommend modifications. Initiate and

manage landscape projects as Project Manager that required

competitive bids to satisfactory completion. Review and

approve contractor invoices for service.

Shelley Zammataro Resume Continued

7/01-2/04 Home Instead Senior Care

123 N. Centennial Way,

Mesa, AZ 85204

Title: Human Resources Manager

Plan, organize, coordinate, and administer the recruitment

process including pre-employment examinations. Coordinate

all activities involved with recruitment, selection and

development; classification and compensation;

EEO/Affirmative Action; Americans with Disabilities Act

(ADA); and other personnel matters. Manage program

activities, program functions, and special events Review

and evaluate work in progress and ensure compliance with

acceptable personnel practices, federal and state laws and

regulations. Resolve performance problems and counsels

subordinates. Responsible for hiring and termination of

personnel. Prepare accurate and complete reports of

performance evaluations. Administered employee benefits

program. including medical insurance, 401 K program, FMLA

requests, COBRA, Attended legal proceedings for all

Workers Compensation claims.

12/98-7/01 Thom Walker & Associates

950 E. Brown Road, Mesa, AZ

85202

Title: Senior Property Manager

Managed 221 single family homes, two apartment complexes,

two commercial properties and one Home Owners Association.

Directly responsible for advertising vacancies and meeting

on site with perspective tenants. Conduct financial and

criminal background investigations prior to leasing units.

Monitor condition of properties throughout rental contract

period to ensure safety and maintenance standards were

upheld. Conduct bi-annual property inspections of the

interior and exterior of the units to discover items that

required repair in order to minimize deferred maintenance

conditions. When necessary, hired contractors through a

competitive bid process that include obtaining a minimum of

three bids for services including roofing, plumbing,

electrical, heating and cooling, flooring, painting, pool

repair, landscaping, irrigation, and other household

repairs. Responsible for initiating and following through

with eviction proceedings including attending court

hearings as representation for the property owners.

Attended Home Owner's Association meetings with residents

and Board of Directors. Created monthly profit and loss

statements for property owners. Acted as Real Estate Agent

for the sale and purchase of homes for Investors.

SKILLS AND ABILITIES:

Knowledge of Microsoft Office, Outlook, Excel; Quick Books;

Sales Force; Lotus Notes; ACT; email; facsimile; 10-Key

with reverse; Dictaphone; multi-line phone systems;

conversational Spanish speaking.

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