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Customer Service Manager

Location:
Hampton, VA, 23661
Posted:
September 17, 2010

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Resume:

Curtis D. Pender

Curtis

*** ******* ***, *******, ** 23661

Home 757-***-**** and Cell 757-***-****

Email: abk1kr@r.postjobfree.com

SUMMARY

Former military professional with over 17 years of experience in logistics, navigation, security management and air traffic

control. Looking to utilize my current educational training where I can apply my technical knowledge in the area of

electronics engineering. Comfortable working in a manufacturing environment.

CLEARANCE

Active Security Clearance (expires 2011)

TECHNICAL SKILLS

Excellent customer service skills and service orientation.

Working knowledge- with the use of TCP/IP, Mail Protocols, DHCP and DNS Servers, internet

connectivity and computer troubleshooting able to diagnose and resolve moderately complex system

hardware, software, network, and operator issues

Operating Systems- Familiar in various operating systems to include Windows XP and VISTA.

Software Applications- Use of Microsoft Word, Excel and PowerPoint.

Strong troubleshooting skills. Able to prioritize and schedule own workload.

Communicate- both accurate and useful status updates. Ability to communicate effectively to both

technical and non-technical audiences in written and non-written formats. Experience with writing IT

documentation.

EDUCATION

ECPI College of Technology, Newport News, VA, 2008-Present

Pursuing a B.S. Degree in Electronic Engineering with a Major in Computer Repair. Current GPA: 3.26

Expected gradation date March 2011

RELATED COURSEWORK

Electric Circuits I/ II- Understands the concepts of current flow, resistance, and units of electrical measurement.

Consistent with the use of Ohm’s Law in circuit analysis of series, parallel and series-parallel circuits. Emphasized the

fundamentals of the use of test equipment for data collection and troubleshooting to ensure the concepts of DC and AC

signals, capacitors, inductors, and transformers. Has used AC analysis of pure resistive, inductive, and capacitive circuits

as well as AC frequency response of RL, RC, and RLC circuits. Emphasized the use of test equipment for data collection

and troubleshooting. Covered AC fundamentals for practical applications of DC and AC components. Engaged in the use

of applications using simulation software for the use of test procedures.

Semiconductor Devices- Experienced with the use of theory and operation of analog electronic devices and circuits.

Diodes, bipolar junction BJT transistors, and field effect transistors.

Digital Systems I/II- Covered the basic digital concepts, numbering systems, Boolean algebra, logic minimization, and

combination design. Learned the use of flip-flops, counters, shift registers, memory devices and storage including

sequential logic circuits, state machines, and Analog-to-Digital and Digital-to-Analog converters.

Computer Organization I/II-Experience with functions, operations, maintenance, and repair of motherboard and

computer peripheral.

Fiber Optics Communications- Introduction to optical characteristics of optical fiber, systems

modulator and detectors. Covered data analysis of Optical Time Domain Reflect meter data as well as link and cable

testing.

Fiber Optics Communications Lab- Received hands on training in the installation of fiber optics networks.

Networking I/II-Experience with the use of media types, appropriate topologies for token ring at Ethernet networks,

network and transport protocols, connectivity devices, and various LAN and WAN services. Understands fundamentals of

networking protocols and devices architect, intranet and addressing, and user management concepts and procedures.

Understand the usage of data protection, network security, and network troubleshooting and maintenance.

Curtis D. Pender

Page 2

WORK HISTORY

SGS North America, Newport News, VA, November 2007-June 2009

Coal Sampler

Responsible for conducting survey of coal and transfer to laboratories for analysis

Operated ER-and ER-2 sampling system in order to measure sampled coal

Conducted maintenance as needed to all operating systems

MILITARY CAREER

United States Navy, Various Locations, June 1990-October 2007

Dispatcher, Naval Station Norfolk Port Operations, Norfolk, VA (October 2006- February 2007)

Responsible for the scheduling, arranging, coordinating and dispatching of all logistical support services for naval

vessels and visiting ships within Little Creek Port Operations Harbor. 143 movements involving U 5, Navy, and

U.S Coast Guard, U.S Army vessels, commercial vessels, and private craft though Little Creek Harbor

Chesapeake Bay.

Navigator Assistant, USS Cape St George (CG-71), Norfolk, VA (June 2005- August 2006)

Stood watch as assistance to the officer of the deck and the navigator with the use of the Voyage Management

System; a universal chart manager that reads official Hydrograph office electronic charts; use corrected Sailing

Directions and the List of Lights. Identifies aids to navigation. Used computers for word processing, spreadsheets,

and data management. Maintained compass record books and weather observations sheet. Handled plain language

radio communication. Inventoried and installed equipment and spare parts.

Data Entry Security Manager, Norfolk Naval Station, Norfolk, VA (November 2004- June 2005)

Granted or revoked security clearances for civilian and military personnel. Expertly operated four security

systems providing access control and database of over 10,000 personnel.

Career Counselor, Norfolk Naval Station, Norfolk, VA (March 2002-November 2004)

Evaluated ASVB qualification for service members who wanted to change career fields. Created packages for

eligible service members to be reviewed by Bupers (federal review board); arranged for additional education.

Logistics Coordinator, Naval Station Bahrain (June 2001- March 2002)

Served as Telecommunications Operator at Naval Air Logistics Control Center; managed flight schedule and was

held accountable for the transpiration of 2, 986 personnel, 992,560 pounds of cargo for numerous ships with the

use of JALIS, a web-based computer system that provides authorized users access to airlift capabilities. Provided

airlift requests for passengers, cargo, flight schedules, and request status.

MILITARY TRAINING

Received Voyage Management System Operator Certification, October 22, 2004

Obtained Enlisted Surface Warfare pin from USS Dexterous; January 11, 2001

*Additional military history available upon request



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