Customer Service High School

***Hunters Quay Chesapeake, VA *****•757-***-****•abk1jv@r.postjobfree.com

Tiffany Crawford

Objective

To establish a position within a growing company, in which there will be opportunities for advancement, as well

as working in an ever-changing, fast-paced environment that will provide challenge

Experience

April 2010-Present

Canon ITS Chesapeake, VA

Technical Support Representative

Walk through software installation on various operating systems

Guide customers through t roubleshooting and operation of units

Handle warranty issues such repair and replacement

April 2008-June 2009

Coleman & Associates Norfolk, VA

Customer Service Representative

Assisted customers with billing related issues

Reviewed accounts and issued billing credits

Reconfigured customers’ service plans

June 2006-October 2007

Panasonic Customer Call Center Chesapeake, VA

Technical Service Representative

Mastered the operation and t roubleshooting of many electronic products.

Became proficient in using the PeopleSoft system

Polished interpersonal skills, especially pertaining to escalated situations

May 2004-January 2005

C&S Property Transformation Chesapeake, VA

Purchasing and Materials Manager

Assisted mechanics on job sites

Ordered materials

Light filing and bookkeeping

Education

September 1998-June 2002

Bayside High School Virginia Beach, VA

High School Diploma

3.0 GPA

January 2005-May 2006 Old Dominion University Norfolk, VA

R eferences

References are available on request.

Contact this candidate