Christopher W. Sanders

**** **. **** ***** *****

Antioch, TN 37013

615-***-****

abk1jc@r.postjobfree.com

PC / DESKTOP SUPPORT SPECIALIST

Microsoft Certified Professional seeking a position in computer hardware support with a

company that provides both a challenge and opportunity for advancement. Self-starter and team

player with excellent customer service, problem solving, and organizational skills. Offering

accomplished experience, credentials and technical expertise in the areas of PC and Desktop

Support across Windows Networks. Demonstrates proficient and expert knowledge of current

server, desktop and laptop hardware systems; network and desktop operating systems and firm-

wide standard applications and utilities. Skilled in communicating

highly technical information to both technical and non-technical personnel. Select areas of

qualification include:

Help Desk & Desktop Hardware Support • Peer-to-Peer User Groups • Escalation

Resolution • Purchase Recommendations • Internal/External Customer Service •

Virus Removal • System Upgrades

Experience:

Eastside Project Recording Studio

Internal PC Support Specialist - Antioch, TN (2005-Current)

• Configured and built Digital Audio Workstation PC’s, installed and optimized Windows 7

64-bit operation system, installed all software including ProTools and audio plugins, MS

Office 2007, Norton Antivirus, and video editing software

• Assisted in the installation and updating of software, as well as the setup and

troubleshooting of all computer and audio equipment.

• Performed daily maintenance of internal computer systems and wiring

• Resolved Windows and other PC software related issues

• Configured and installed studio cabling and soundproofing

• Produced, arranged, and performed on musical compositions

• Supervised recording sessions in a 48-Track ProTools studio

• Handled studio finances

Optimal Robotics/Fujitsu Transaction Solutions Inc.

POS Field Service Technician - Nashville, TN (2001-2005)

• Installed, troubleshot, repaired, and replaced components of POS network systems

including routers, cash registers, bill/coin acceptors/dispensers, printers, touchscreen

monitors, Uninterruptible Power Supplies, and PDA’s

• Installed and configured network computers and client software for POS systems at client

site including TCP/IP and Active Directory.

• Tested/troubleshot/replaced computer hardware including motherboards, processors, hard

drives, memory, PCI/ISA cards, and other pc components

Imaged computer hard drives with Windows NT/2000/XP operating systems using

•

Norton Ghost

• Provided functional and technical support, troubleshooting and diagnosing hardware and

software problems, including desktop, laptop, WAN, LAN, and remote systems.

• Oversaw the investigation and resolution of hardware and software issues at remote

locations in a ticket-based system

• Installed, configured and maintained LAN and WAN connections at remote sites

• Acted as a liaison for clients to ensure all supported systems were in proper working

condition

• Responsible for documenting onsite service reports and determining billable service

issues

• Responded to service calls in timely manner on a 24/7 on-call schedule

• Trained and educated newly hired techs and store personnel on supported systems

• Maintained parts inventory; ordered and shipped parts following company procedures

Dell Computer Corporation

Senior Help Desk Technician - Nashville, TN (1999 -2001)

• Provided phone technical support for desktop and portable computers

• Performed troubleshooting to resolve pc hardware and software issues including network

protocol configuration, Internet connectivity, company software applications, Windows

98/ME/NT/2000/XP Operating Systems, and hardware device drivers

• Ordered parts shipped to customers to replace defective hardware and arranged for onsite

service according to warranty contract

• Assisted customers with customer service inquiries concerning ordered parts and

warranties

Tek Systems

Network Technician/Helpdesk Support - Nashville, TN (1999 -1999)

• Provided end user desktop support for hospital-wide network

• Set up Microsoft Windows 95 and NT 4.0 workstations on LAN with Novell servers

• Loaded operating systems and all device drivers, installed Office 97, Novell Groupwise,

and company specific software applications, and configured systems for network

usability

• Performed onsite troubleshooting to resolve issues with software applications and

hardware functionality as requested by end users

TECHNICAL SKILLS

Microsoft Office 2007, Adobe Acrobat, Symantec Norton Antivirus, Internet

Explorer, Firefox, WinZip; HTML;

Internet / Intranet Operations; Disaster Recovery Planning

Education:

New Horizons Computer Learning Center - Nashville, TN 2000

Microsoft Certified Professional Certified (MCP)

University of Memphis - Memphis, TN B.M. 1991

Major: Commercial Music in Recording Technology, 3.5 GPA

Minor: Communications and Fine Arts

Honors: Dean's List 3 semesters

Audio Production Award 2 consecutive semesters

Contact this candidate