Customer Service Technician
Resume:
Elton Dean
#***
Layton, UT. ****1
Home Phone: 801-***-****
E-mail: *********@****.***
OBJECTIVE
An open-minded individual with a flexible approach to work-which enables
accommodation of change-seeking stable employment. Able to work well with a
group or on own initiative. Willing to take any responsibilities and
assignments, regardless of the challenge. A self-reliant individual with
the ability to pick up new ideas and concepts quickly. Enjoys learning new
skills from cooking to customer service. Takes pride in producing excellent
work and can accept constructive criticism. Organized and can work under
pressure in a busy environment. Passionate about Customer Service.
WORK EXPERIENCE
DAD: 2/2009 - Present
Dean Family Layton, UT
Personal and Household Services
Ability to work under extreme stress and noise
Creative in food production, budgeting, and home management
Strict adherence to house guidelines and rules
Educator and tutor, with a specialty in art and writting
Organization specialist
Taxi Driver
Laundry Specialist
Home Healthcare provider
Assisting with home quilting business
Microsoft Tech Support Router: 11/2008 - 2/2009
Convergys Ogden, UT
Call Center
Probing customers for problems with Microsoft Products
Routing customers to correct office for resolution of issue
Tracking of customer issues and eligibility for services
Adherence to call center schedule as well as call statistics
Educated customers about options for service and available upgrades
Dell Tech Support Technician: 6/2008 - 9/2008
Teleperformance Clearfield, UT
Call Center
Provide Outstanding Customer Service
Successfully investigate problems with customers Dell system
Assisted customer with walk trough of issue resolution
Correctly document customer contact
Verify customers eligibility for services
Obtained A+ certification for computer repair as well as remote technician
Patient Services Rep / Room Service Operator - CookII 1/2007 - 12/2007
Primary Children's Medical Center Salt Lake City, UT
Call Center / Health Care Services
Accurate tracking of patients dietary needs and restrictions
Educating patient and family as to dietary needs,
restrictions and available services
Coordinate and tailor patients needs according to menu
availability
Process and update medical records
Strictly adhere to dietary guidelines and restrictions
Correctly take orders for food from patient and coordinate
delivery with kitchen staff
Prepare and deliver meals when necessary
Follow recipe guidelines
Create large scale meals for cafeteria
Clean and sanitize preparation equipment and locations
Order and stock supplies
First and initial point of contact with patient in regards to
all aspects of food service
Customer Service - Prior Experience
Close To My Heart UT
Call Center Trainer / Admin Asst / Event Planner - 2 years
A T & T - Pacific Bell - Waste Management AZ, CA, FL, & MO
Call Center - 8years
Education
Eagle Gate College Layton, UT
Graphic Design - Currently Attending
Santa Rosa Junior College Santa Rosa, CA
Communications / Film
Skills
Customer Service
Problem Solving
Communication Skills
Multi-line Phone Systems
Sewing
Leadership
Long Arm Quilting
Fast Learner
Flexible
Creativity
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